The Customer engagement: worldwide market shares 2018

This report provides market share data for communications service provider (CSP) spending on telecoms-specific customer engagement software systems and related services for 2018. It provides details of how the spending varied by delivery model, service type, vendor and region. The report also includes ‘snapshots’ of information about the leading vendors in the market.

An increasing number of CSPs are investing in expanding the capabilities of their digital channels such as apps, websites and virtual attendants.

KEY DEVELOPMENTS IN THE CUSTOMER ENGAGEMENT MARKET IN 2018

  • Improving the customer digital experience is a strategic priority for most CSPs. This is driving investments into digital channels and personalised customer journeys. Automated attendants, in particular, are the subject of widespread interest and experimentation.
  • CSPs increasingly favour a pre-integrated, product-centered approach to customer engagement transformation. SaaS is quickly becoming the preferred delivery model for new deployments of customer engagement systems.
  • CSPs are making considerable investments to improve the digital experience of enterprise offerings.

Country Chartbook - Top 10 Countries in the OECD

Country Chartbook - Top 10 Countries in the OECDSince the introduction of globalization to the worlds markets, considerable economic power has shifted East. Economies across the world have shrunk and

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Country Chartbook - Top 10 Countries in the Euro Area

Country Chartbook - Top 10 Countries in the Euro AreaSince the introduction of globalization to the worlds markets, considerable economic power has shifted East. Economies across the world have shrunk

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The Customer engagement: worldwide forecast 2019–2023

The Customer engagement: worldwide forecast 20192023 market research report available in single user pdf license with Aarkstore Enterprise at USD 7999

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The eSIMs allow operators to retain their role in the customer journey, but only in the short term

The eSIMs allow operators to retain their role in the customer journey, but only in the short term market research report available in single user pdf license with Aarkstore Enterprise at USD 499

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