Customer engagement: worldwide forecast 2020–2025

This report provides forecasts for CSP spending on customer engagement systems between 2020 and 2025.
 

Customer experience has gone from being of limited importance for CSPs to being a strategic priority.

This forecast report provides:

  • a detailed, 6-year worldwide forecast for spending in the customer engagement market, split into:
    • four main application sub-segments: engagement platforms, sales, marketing and customer service
    • two delivery types: product-related and professional services (PS)
    • four telecoms services: mobile, IoT, consumer fixed and business fixed
    • eight geographical regions: Central and Eastern Europe (CEE), developed Asia–Pacific (DVAP), emerging Asia–Pacific (EMAP), Latin America (LATAM), the Middle East and North Africa (MENA), North America (NA), Sub-Saharan Africa (SSA) and Western Europe (WE)
  • an examination of the key market drivers and how they will affect spending during the forecast period
  • analysis of the business environment and regional dynamics that will influence the customer engagement market
  • a detailed market definition
  • recommendations for CSPs and vendors.

Customer engagement: worldwide market shares 2019

Customer engagement: worldwide market shares 2019

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The Customer engagement: worldwide forecast 20192023

The Customer engagement: worldwide forecast 20192023 market research report available in single user pdf license with Aarkstore Enterprise at USD 7999

USD 7999 View Report

Customer engagement: worldwide market shares 2019

Customer engagement: worldwide market shares 2019

USD 7999 View Report

The Customer engagement: worldwide forecast 20192023

The Customer engagement: worldwide forecast 20192023 market research report available in single user pdf license with Aarkstore Enterprise at USD 7999

USD 7999 View Report

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