Customer engagement: worldwide market shares 2019

The customer engagement systems market grew by 0.3% worldwide in 2019, and this segment remains an area of strategic focus for CSPs. 
 

Key questions answered in the customer engagement market share report

  • What was the overall size of the market (customer engagement software systems for the telecoms industry) and what drove this spending among CSPs?
  • How did the spending vary across different sub-segments of the customer engagement market?
  • Who are the major vendors and what is their share of revenue in the customer engagement systems market?
  • What are the different drivers and growth rates of CSP spending on products, product-related services and professional services?

Who should read this report

  • Vendor strategy teams that need to understand where growth is slowing and where it is increasing across different sub-segment categories.
  • Product management teams responsible for feature functionality and geographical focus, and product marketing teams responsible for market-share growth.
  • Market intelligence teams at vendors that want to understand how their competitors compare to each other.
  • CSPs that are planning digital transformation journeys and want to ensure that their current vendors are staying up to date.

This report provides:

  • detailed market share data for the monetisation platforms market overall, as well as four sub-segments:
    • engagement platforms
    • sales
    • marketing
    • customer service
  • an Excel data spreadsheet of revenue and share for the top-six vendors in this segment, split by type and by region
  • detailed profiles of 15 vendors in this market, and summaries of selected other players.

Company coverage

  • Accenture
  • Amdocs
  • Ericsson
  • Flytxt
  • Genesys

 

 

  • Huawei Technologies
  • IBM
  • Microsoft
  • Netcracker
  • Nokia

 

  • Oracle
  • Pegasystems
  • Salesforce
  • SAP
  • Tata Consultancy Services

Customer engagement: worldwide forecast 2020–2025

Customer engagement: worldwide forecast 20202025 market research report available in single user pdf license with Aarkstore Enterprise at USD 7999

USD 7999 View Report

The Customer engagement: worldwide forecast 20192023

The Customer engagement: worldwide forecast 20192023 market research report available in single user pdf license with Aarkstore Enterprise at USD 7999

USD 7999 View Report

Customer engagement: worldwide forecast 2020–2025

Customer engagement: worldwide forecast 20202025 market research report available in single user pdf license with Aarkstore Enterprise at USD 7999

USD 7999 View Report

The Customer engagement: worldwide forecast 20192023

The Customer engagement: worldwide forecast 20192023 market research report available in single user pdf license with Aarkstore Enterprise at USD 7999

USD 7999 View Report

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