Unified communications technology providers: case studies and analysis

Many UC providers are expanding their portfolios and geographic reach to sustain revenue growth as the market begins to mature. This report assesses the approaches of 10 major technology providers and highlights how they are differentiating their services and building market share.

Opportunities for revenue growth in the unified communications market remain considerable, but there is a growing threat to operators as integration with PSTN services increases.

Key questions answered in this report

  • What are the major trends in the delivery of UC services?
  • How does the scope of the UC portfolio vary for different providers?
  • What delivery models are being used (on-premises/hybrid/privately hosted/public cloud)?
  • What go-to-market strategies and sales channels are UC service providers relying on?
  • What are the key differentiators in this market?

The following companies are featured in case studies.

  • 8x8
  • Alcatel-Lucent Enterprise (ALE) (Rainbow)
  • Cisco
  • LogMeIn
  • Microsoft Teams
  • Mitel
  • Ribbon Communications (Kandy)
  • RingCentral
  • Vonage
  • Zoom Communications

 

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