The Connected Consumer Survey 2018: fixed–mobile bundling in Europe

Operators across Europe have used convergence as a way of defending market share by reducing churn. This report uses results from our Connected Consumer Survey to investigate the penetration of FMC within seven European countries, and provides insight into how FMC affects intention to churn and satisfaction.
 

Customers on FMC plans have a lower intention to churn from their broadband service than their non-FMC counterparts, but mobile churn intention is generally unaffected by bundling.

THIS REPORT PROVIDES:

  • a breakdown of FMC penetration at an operator and market level, and the potential addressable market for operators
  • insights into the composition of FMC packages and analysis of the FMC customer base, including demographic and spend analysis
  • analysis of the intention to churn and NPS for several large operators, and an extended discussion of the drivers of customer satisfaction.

The Connected Consumer Survey 2019: OTT communication services in Australia and New Zealand

The Connected Consumer Survey 2019: OTT communication services in Australia and New Zealand market research report available in single user pdf license with Aarkstore Enterprise at USD 1499

USD 1499 View Report

The India telecoms market report 2020

The India telecoms market report 2020 market research report available in single user pdf license with Aarkstore Enterprise at USD 1999

USD 1999 View Report

The Connected Consumer Survey 2019: OTT communication services in Australia and New Zealand

The Connected Consumer Survey 2019: OTT communication services in Australia and New Zealand market research report available in single user pdf license with Aarkstore Enterprise at USD 1499

USD 1499 View Report

The Connected Consumer Survey 2019: mobile services and devices in Australia and New Zealand

The Connected Consumer Survey 2019: mobile services and devices in Australia and New Zealand market research report available in single user pdf license with Aarkstore Enterprise at USD 1499

USD 1499 View Report

Fill The Form For Sample Request

Note : * Kindly provide us with your company id and get the sample reports at the earliest.

There is no Reviews available