The Customer engagement: worldwide forecast 2018–2022

The worldwide customer engagement market is forecast to grow from USD14.2 billion in 2017 to USD14.4 billion in 2022 with a CAGR of 0.2%. This report provides a 5-year revenue forecast for four application segments, two delivery types, four service sectors and eight regions.


A detailed, 5-year worldwide forecast for spending in the customer engagement market, split into:

  • Four application segments: engagement platforms, sales, marketing and customer service
  • Two delivery types: product-related and professional services
  • Four telecoms services: mobile, IoT, consumer fixed and business fixed
  • Eight geographical regions: Central and Eastern Europe (CEE), developed Asia–Pacific (DVAP), emerging Asia–Pacific (EMAP), Latin America (LATAM), the Middle East and North Africa (MENA), North America (NA), Sub-Saharan Africa (SSA) and Western Europe (WE).
  • An examination of key market drivers and inhibitors, and how they will change during the forecast period
  • Analysis of the business environment and regional dynamics that will influence the customer care systems market
  • A detailed market definition
  • Recommendations for communications service providers (CSPs) and vendors.

Mexico in 2030: The Future Demographic

In 2030, the population of Mexico will reach 137 million, an increase of 11.3% from 2017. Population growth will continue to slow in 2017-2030 due to falling births and rising

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Indonesia in 2030: The Future Demographic

In 2030, Indonesia will be the fourth largest country in the world with a population of 296 million, an increase of 12.0% from 2017. While this represents relatively strong population

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The Customer engagement systems: worldwide market shares 2017

This report provides market share data for telecoms operator spending on telecoms-specific customer engagement software systems and related services for 2017. It provides details of how this spending varied by

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The Customer engagement: Amdocs DigitalONE platform

Amdocs is one of the largest providers of software and services for communications and media service providers. This company profile provides an overview of its products, the strategic direction of

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