Microsoft: customer engagement
Author - Yushan Chen
Microsoft is well-established across many industry verticals, and has gained success with its Dynamics CRM solutions. These solutions have a large base of communications service provider (CSP) customers, although many of them have CRM systems from other vendors as well.
This company profile provides:
- a company summary
- a strategy overview
- an assessment of the strengths and weaknesses of Microsofts customer engagement software.
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