Microsoft: customer engagement

Author - Yushan Chen

Microsoft is well-established across many industry verticals, and has gained success with its Dynamics CRM solutions. These solutions have a large base of communications service provider (CSP) customers, although many of them have CRM systems from other vendors as well.

This company profile provides:

    • a company summary
    • a strategy overview
    • an assessment of the strengths and weaknesses of Microsofts customer engagement software.

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