Operator approaches to unified communications: ten case studies
Adoption of unified communications (UC) services has accelerated rapidly during the early part of 2020, and an increasingly diverse set of products are available to address the needs of different business segments and use cases. This report profiles the UC strategy of 10 operators, representing a mix of incumbents, multinational operators and domestic challengers.
Unified communications (UC) is a diverse and complex ecosystem, which presents operators with many challenges when developing an effective portfolio.
This report answers the following questions.
- How do operators typically approach UC?
- Which vendor partners do they use?
- How do approaches and solutions vary according to the type of operator and market segment?
- What are the key differentiators that operators use in this market?
The following companies are featured in case studies.
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