The Telecoms services for enterprises: Hong Kong forecast 2017–2022

This report provides an outlook on the enterprise telecoms and ICT services market in Hong Kong. It highlights overall revenue trends and identifies the key services which will deliver growth opportunities for enterprises of different sizes.
5.Executive summary

6.Executive summary: operator enterprise revenue will fall, driven by declines in voice services

7.Forecast results

8.Operator enterprise revenue will decrease over the forecast period, driven by declines in voice revenue

9.Revenue will fall especially from small enterprises as competition continues to drive down prices for legacy services

10.A fall in legacy voice services revenue will drive a small decline in mobile services revenue for operators during the forecast period

11.Operator revenue from fixed services will continue to decline due to falling use of voice services and competitive pressure on pricing

12.Fixed data connections will grow in terms of absolute numbers and there will be a gradual migration towards higher bandwidth services

13.Markets for other business services will continue to grow, offering operators the opportunity to gain a share of new revenue

14.Key other business services for operators in Hong Kong include co-location and hosting, security and private cloud

15.Operator product offerings in Hong Kong


16.Forecast methodology and assumptions

17.Forecast methodology and assumptions: presentation of results

18.Forecast methodology and assumptions: market definition

19.Forecast methodology and assumptions: modelling approach

20.Forecast methodology and assumptions: mobile services

21.Forecast methodology and assumptions: fixed services [1]

22.Forecast methodology and assumptions: fixed services [2]

23.Forecast methodology and assumptions: other business services [1]

24.Forecast methodology and assumptions: other business services [2]

25.About the authors and Analysys Mason

26.About the authors

27.About Analysys Mason

28.Research from Analysys Mason

Consulting from Analysys Mason


List of figures:



Figure 1: Change in telecoms operator retail revenue from enterprises by service type (where red denotes a decrease, and green an increase), Hong Kong, 20172022


Figure 2: Connections for enterprises and CAGRs by type of connection, Hong Kong, 20172022


Figure 3: Telecoms operator retail revenue from enterprises in 2017 and CAGR for 20172022 by enterprise size, Hong Kong, 2017


Figure 4: Telecoms operator retail revenue from enterprises by service type, Hong Kong, 20132022


Figure 5: Percentage of telecoms operator retail revenue from enterprises in 2017 and CAGR for 20172022 by service type, Hong Kong


Figure 6: Percentages of retail revenue, total employees and total enterprises by enterprise size, Hong Kong, 2017


Figure 7: Telecoms operator retail revenue from enterprises by service type and enterprise size, Hong Kong, 2017 and 2022


Figure 8: Average monthly spend per employee on mobile services (excluding IoT) by enterprise size, Hong Kong, 2017


Figure 9:  Telecoms operator mobile service retail revenue and connections for enterprises, Hong Kong, 20132022


Figure 10: Average monthly spend per site on fixed services (excluding IoT and Pay TV) by enterprise size, Hong Kong, 2017


Figure 11: Telecoms operator fixed service retail revenue and connections for enterprises, Hong Kong, 20132022


Figure 12: Number of enterprise fixed broadband connections by type of connection, Hong Kong, 20132022


Figure 13: Number of dedicated connections by connection speed, Hong Kong, 20132022


Figure 14: Average monthly spend per employee on other business services by enterprise size, Hong Kong, 2017 and 2022


Figure 15: Whole market other business services retail revenue from enterprises by service type, Hong Kong, 20132022


Figure 16: Other business services retail revenue from enterprises by service type and provider, and operators share of this revenue by service type, Hong Kong, 2022


Figure 17: Major operators and service providers serving the enterprise market in Hong Kong


Figure 18: Percentage of enterprises, employees and business sites by enterprise size, Hong Kong, 2017


Figure 19: Diagram of the forecast modelling approach


Figure 20: Definitions and key drivers for mobile services


Figure 21a: Definitions and key drivers for fixed services


Figure 21b: Definitions and key drivers for fixed services


Figure 22a: Definitions and key drivers for other business services


Figure 22b: Definitions and key drivers for other business services




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