The Telecoms services for enterprises: Singapore forecast 2017–2022

This report provides an outlook on the enterprise telecoms and ICT services market in Singapore. It highlights overall revenue trends and identifies the key services which will deliver growth opportunities for enterprises of different sizes.

Table of contents:


5.Executive summary

6.Executive summary: operator enterprise revenue will fall during the forecast period, and will shift away from legacy services

7.Forecast results

8.Operator enterprise revenue will fall as declines in legacy services outweigh the growth in mobile data, IoT and other business services

9.Only large enterprises will deliver revenue growth, and the strongest revenue decline will come from small enterprises

10.Mobile services revenue will fall over the forecast period driven by the decline in voice revenue; IoT services will experience revenue growth

11.Operator revenue from fixed services will decline as revenue from voice and narrowband continues to fall

12.Fixed data connections will grow in terms of absolute numbers, and DSL connections will be completely replaced by FTTP/B

13.Markets for other business services will continue to grow, offering operators the opportunity to gain a share of new revenue

14.The key other business services for operators in Singapore are security and co-location and hosting

15.Operator product offerings


16.Forecast methodology and assumptions

17.Forecast methodology and assumptions: presentation of results

18.Forecast methodology and assumptions: market definition

19.Forecast methodology and assumptions: modelling approach

20.Forecast methodology and assumptions: mobile services

21.Forecast methodology and assumptions: fixed services [1]

22.Forecast methodology and assumptions: fixed services [2]

23.Forecast methodology and assumptions: other business services [1]

24.Forecast methodology and assumptions: other business services [2]

25.About the authors and Analysys Mason

26.About the authors

27.About Analysys Mason

28.Research from Analysys Mason

29.Consulting from Analysys Mason

List of figures:


Figure 1: Change in telecoms operator retail revenue from enterprises by service type, Singapore, 20172022


Figure 2: Connections for enterprises and CAGRs by type of connection, Singapore, 20172022


Figure 3: Telecoms operator retail revenue from enterprises in 2017 and CAGR for 20172022 by enterprise size, Singapore, 2017


Figure 4: Telecoms operator retail revenue from enterprises by service type, Singapore, 20132022


Figure 5: Percentage of telecoms operator retail revenue from enterprises in 2017 and CAGR for 20172022 by service type, Singapore


Figure 6: Percentages of total employees, business sites and enterprises by enterprise size, Singapore, 2017


Figure 7: Telecoms operator retail revenue from enterprises by service type and enterprise size, Singapore, 2017 and 2022


Figure 8: Average monthly spend per employee on mobile services (excluding IoT) by enterprise size, Singapore, 2017


Figure 9: Telecoms operator mobile service retail revenue and connections for enterprises, Singapore, 20132022


Figure 10: Average monthly spend per site on fixed services (excluding IoT and pay TV) by enterprise size, Singapore, 2017


Figure 11: Telecoms operator fixed service retail revenue and connections for enterprises, Singapore, 20132022


Figure 12: Number of enterprise fixed broadband connections by type, Singapore, 20132022


Figure 13: Number of dedicated connections by connection speed, Singapore, 20132022


Figure 14: Average monthly spend per employee on other business services by enterprise size, Singapore, 2017 and 2022


Figure 15: Whole market other business services retail revenue from enterprises by service type, Singapore, 20132022


Figure 16: Other business services retail revenue from enterprises by service type and provider, and operators share of this revenue by service type, Singapore, 2022


Figure 17: Major operators and service providers serving the enterprise market in Singapore


Figure 18: Percentage of enterprises, employees and business sites by enterprise size, Singapore, 2017


Figure 19: Diagram of the forecast modelling approach


Figure 20: Definitions and key drivers for mobile services


Figure 21a: Definitions and key drivers for fixed services


Figure 21b: Definitions and key drivers for fixed services


Figure 22a: Definitions and key drivers for other business services


Figure 22b: Definitions and key drivers for other business services





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