The Managed service provider services: worldwide forecast 2018–2023

Managed service providers (MSPs) have a large and rapidly expanding opportunity. We expect MSPs to account for 11% of the USD2.8 trillion ICT market worldwide by 2023. This report forecasts nine different ICT service categories for MSPs, with more-granular detail on the three most important service categories for MSPs: IT and managed services, infrastructure and business applications.

THIS REPORT PROVIDES:

  • forecasts for nine different high-level service categories from 2018–2023
  • cloud and on-premises growth comparisons
  • forecasts for spending across business sizes
  • more-granular forecasts for the service categories that are most important to MSPs: IT and managed services, infrastructure and business applications.
7.Executive summary
Executive summary: MSPs’ revenue will grow at 12% CAGR between 2018 and 2023, driven by IT and managed services, business applications and infrastructure
9.Forecast results
10.MSPs will account for USD300 billion of business spending in 2023, which is around 11% of the total ICT market
11.IT and managed services, infrastructure and business applications account for over 75% of MSPs’ revenue and are expected to deliver strong growth
12.MSPs’ core target market is businesses with around 10–250 employees, but addressing businesses of all sizes offers growth opportunities
13.IT and managed services: this category accounts for most of MSPs’ revenue and 60% of this revenue comes from support and consulting services
14.Infrastructure is one of the largest and fastest-growing components of MSPs’ portfolios, driven by the growing demand for cloud server and networking services
15.Business applications revenue will increase at a CAGR of 18% between 2018 and 2023, driven by basic SaaS such as email and productivity suites
16.Forecast methodology and definitions

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