The Customer engagement: vendors need to position automated attendants as core to CSPs’ digital needs

Automated attendant solutions provide CSPs with an opportunity to reduce costs by enabling customers to engage with the attendant and serve themselves. However, they currently do not feature on most CSPs' list of priority digital initiatives. This report discusses the key capabilities of these solutions, including artificial intelligence and natural language processing, and highlights use cases that these solutions promise to serve.

The Telefónica’s FastData underpins its customer-experience-driven BSS transformation

The Telefnicas FastData underpins its customer-experience-driven BSS transformation market research report available in single user pdf license with Aarkstore Enterprise at USD 999

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The AI-based automation for 5G: how CSPs can reap the full benefits of their investments

The AI-based automation for 5G: how CSPs can reap the full benefits of their investments market research report available in single user pdf license with Aarkstore Enterprise at USD 1499

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The Customer engagement: worldwide forecast 2019–2023

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The Customer engagement: worldwide market shares 2018

The Customer engagement: worldwide market shares 2018 market research report available in single user pdf license with Aarkstore Enterprise at USD 7999

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