The overlay approach to deploying engagement platforms will drive CSPs’ omni-channel strategies

An omni-channel presence is a key characteristic of digital experience, especially as consumers increasingly channel hop during their engagement journeys. This report discusses how engagement platforms deployed using an overlay approach can enable CSPs to deliver an omni-channel experience.

Ecommerce in Europe: Landscape, Drivers & Inhibitors, and Telco Roles in the Value Chain

Ecommerce in Europe: Landscape, Drivers & Inhibitors, and Telco Roles in the Value Chain Ecommerce in Europe: Landscape, Drivers & Inhibitors, and Telco Roles in the Value Chain , is a new

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Telecom Convergence - Thematic Research

Telecom Convergence - Thematic ResearchIn an age of increasingly connected living, working and playing, telecom operators are re-positioning themselves from commoditized conduits of connectivity to all-round, end-to-end and value-added digital

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