The Digital eXperience Index analysis: CSPs must focus on omni-channel and personalisation

"CSPs have made progress in their digital experience strategies, but must carry out further work on delivering consistent, contextual and personalised customer engagements."
Digital eXperience Index analysis: CSPs must focus on omni-channel and personalisation

Nearly all communications service providers (CSPs) are working on offering their customers a digital experience. Digital eXperience Index provides a way for them to measure their progress on this journey. This report highlights the results of our analysis of participating CSPs’ digital maturity across multiple aspects of their business.

THIS REPORT:

provides a summary of CSPs current levels of digital maturity
analyses contributing departments progress towards providing a digital experience
discusses the key digital experience traits that CSPs have made progress in developing and those that require more work
discusses the necessity of CSPs focusing on back-office process automation and analytics to deliver digital experience and their progress in this.

Operator migration strategies for the converged 5G core

Operator migration strategies for the converged 5G core market research report available in single user pdf license with Aarkstore Enterprise at USD 1499

USD 1499 View Report

Tech Unicorns - Top 10 Themes in 2021 - Thematic Research

Tech Unicorns - Top 10 Themes in 2021 - Thematic ResearchThe term unicorn describes a rare, mythical creature, but unicorns (privately-held companies worth $1bn or more) are no longer rare.

USD 1950 View Report

TCS HOBS: digital experience and monetisation

TCS HOBS: digital experience and monetisation market research report available in single user pdf license with Aarkstore Enterprise at USD 999

USD 999 View Report

Oracle Communications Applications: digital experience, monetisation and orchestration

Oracle Communications Applications: digital experience, monetisation and orchestration market research report available in single user pdf license with Aarkstore Enterprise at USD 999

USD 999 View Report

Fill The Form For Sample Request

Note : * Kindly provide us with your company id and get the sample reports at the earliest.

There is no Reviews available