The Digital eXperience Index analysis: CSPs must focus on omni-channel and personalisation
"CSPs have made progress in their digital experience strategies, but must carry out further work on delivering consistent, contextual and personalised customer engagements."
Digital eXperience Index analysis: CSPs must focus on omni-channel and personalisation
Nearly all communications service providers (CSPs) are working on offering their customers a digital experience. Digital eXperience Index provides a way for them to measure their progress on this journey. This report highlights the results of our analysis of participating CSPs’ digital maturity across multiple aspects of their business.
THIS REPORT:
provides a summary of CSPs current levels of digital maturity
analyses contributing departments progress towards providing a digital experience
discusses the key digital experience traits that CSPs have made progress in developing and those that require more work
discusses the necessity of CSPs focusing on back-office process automation and analytics to deliver digital experience and their progress in this.
5G adoption and interest in the Middle East: consumer survey
5G adoption and interest in the Middle East: consumer survey market research report available in single user pdf license with Aarkstore Enterprise at USD 1499
USD 1499 View Report5G, multi-layer architecture and RICs are the key areas of focus for players in the NAO space
5G, multi-layer architecture and RICs are the key areas of focus for players in the NAO space market research report available in single user pdf license with Aarkstore Enterprise at USD 499
USD 499 View ReportTCS HOBS: digital experience and monetisation
TCS HOBS: digital experience and monetisation market research report available in single user pdf license with Aarkstore Enterprise at USD 999
USD 999 View ReportOracle Communications Applications: digital experience, monetisation and orchestration
Oracle Communications Applications: digital experience, monetisation and orchestration market research report available in single user pdf license with Aarkstore Enterprise at USD 999
USD 999 View ReportFill The Form For Sample Request