The Digital eXperience Index for customer engagement systems: dynamic offers and omni-channel support

Analysys Mason has conducted multiple surveys and interviews with communications service providers worldwide as part of our ongoing research into the progress of their transformations into digital service providers. The Digital eXperience Index for assessing customer engagement capabilities will help communications service providers measure their progress in designing operations to improve digital experience, which is key to becoming digital service providers.

The Vodafone’s ambitions for IoT remain high, and it plans to add more sector-specific solutions

Vodafone has been seen by many in the telecoms industry as one of the leaders in IoT. This article outlines its strategy for IoT and highlights some of the challenges.Vodafone

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Global and Southeast Asia UK and Artificial Intelligence Industry, 2018 Market Research Report

The Global and Southeast Asia UK and Artificial Intelligence Industry, 2013-2023 Market Research Report is a professional and in-depth study on the current state of the global UK and Artificial

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The Digital experience in the Middle East and Africa: operators that design digital customer journeys will have a first-mover advantage

The Digital eXperience Index research assessed 17 operators across the Middle East and Africa. Analysys Mason’s Digital eXperience Index (DXi) helps operators to benchmark themselves against industry best practices. This

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The digital sub-brand model can support operators’ ambitions to explore new areas for growth

EITC (Emirates Integrated Telecommunications Company), Etisalat and STC launched sub-brands (Virgin Mobile, Swyp and Jawwy, respectively) in response to the increasingly saturated mobile markets across the Gulf region and the

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