Global Customer Relationship Management (CRM) Market 2022-2028

The market size of the global CRM sector is expected to rise by USD 56 billion with a CAGR of 11.2% by the end of 2028.

The report provides in-depth analysis and insights regarding the current global market scenario, latest trends and drivers into global CRM market. It offers an exclusive insight into various details such as market size, key trends, competitive landscape, growth rate and market segments. This study also provides an analysis of the impact of the COVID-19 crisis on the CRM industry.

This industry report offers market estimates and forecasts of the global market, followed by a detailed analysis of the component, application, deployment mode, organization size, end user, and region. The global market for CRM can be segmented by component: software, services. The software segment captured the largest share of the market in 2021. CRM market is further segmented by application: CRM analytics, customer experience management, customer services, marketing automation, salesforce automation, others. Based on deployment mode, the CRM market is segmented into: on-premise, cloud. In 2021, the cloud segment made up the largest share of revenue generated by the CRM market. On the basis of organization size, the CRM market also can be divided into: large enterprises, small and medium enterprises (SMEs). Among these, the large enterprises segment was accounted for the highest revenue generator in 2021. CRM market by end user is categorized into: BFSI, education, government, healthcare, IT and telecom, manufacturing, nonprofits, retail, others. The CRM market by region can be segmented into: Asia Pacific, Europe, North America, Rest of the World (RoW).

By component:
- software
- services

By application:
- CRM analytics
- customer experience management
- customer services
- marketing automation
- salesforce automation
- others

By deployment mode:
- on-premise
- cloud

By organization size:
- large enterprises
- small and medium enterprises (SMEs)

By end user:
- BFSI
- education
- government
- healthcare
- IT and telecom
- manufacturing
- nonprofits
- retail
- others

By region:
- Asia Pacific
- Europe
- North America
- Rest of the World (RoW)

The service market is further segmented into consulting, implementation, training and support. According to the research, the consulting segment had the largest share in the global CRM market.

The global CRM market report offers detailed information on several market vendors, including Adobe Inc., Freshworks Inc., Microsoft Corporation, Oracle Corporation, Pegasystems Inc., Pipedrive Inc., Salesforce.com Inc., SAP SE, Zoho Corporation, among others.
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Historical & Forecast Period
This research report provides analysis for each segment from 2018 to 2028 considering 2021 to be the base year.

Scope of the Report
- To analyze and forecast the market size of the global CRM market.
- To classify and forecast the global CRM market based on component, application, deployment mode, organization size, end user, region.
- To identify drivers and challenges for the global CRM market.
- To examine competitive developments such as mergers & acquisitions, agreements, collaborations and partnerships, etc., in the global CRM market.
- To identify and analyze the profile of leading players operating in the global CRM market.

Why Choose This Report
- Gain a reliable outlook of the global CRM market forecasts from 2022 to 2028 across scenarios.
- Identify growth segments for investment.
- Stay ahead of competitors through company profiles and market data.
- The market estimate for ease of analysis across scenarios in Excel format.
- Strategy consulting and research support for three months.
- Print authentication provided for the single-user license.
PART 1. INTRODUCTION
Report description
Objectives of the study
Market segment
Years considered for the report
Currency
Key target audience
PART 2. METHODOLOGY
PART 3. EXECUTIVE SUMMARY
PART 4. MARKET OVERVIEW
Introduction
Drivers
Restraints
Impact of COVID-19 pandemic
PART 5. MARKET BREAKDOWN BY COMPONENT
Software
Services
PART 6. MARKET BREAKDOWN BY APPLICATION
CRM analytics
Customer experience management
Customer services
Marketing automation
Salesforce automation
Others
PART 7. MARKET BREAKDOWN BY DEPLOYMENT MODE
On-premise
Cloud
PART 8. MARKET BREAKDOWN BY ORGANIZATION SIZE
Large enterprises
Small and medium enterprises (SMEs)
PART 9. MARKET BREAKDOWN BY END USER
BFSI
Education
Government
Healthcare
IT and telecom
Manufacturing
Nonprofits
Retail
Others
PART 10. MARKET BREAKDOWN BY REGION
Asia Pacific
Europe
North America
Rest of the World (RoW)
PART 11. KEY COMPANIES
Adobe Inc.
Freshworks Inc.
Microsoft Corporation
Oracle Corporation
Pegasystems Inc.
Pipedrive Inc.
Salesforce.com Inc.
SAP SE
Zoho Corporation
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DISCLAIMER

Companies Mentioned

Adobe Inc., Freshworks Inc., Microsoft Corporation, Oracle Corporation, Pegasystems Inc., Pipedrive Inc., Salesforce.com Inc., SAP SE, Zoho Corporation

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