Telefónica UK’s migration to customer-led network operations

Telefónica UK is following the lead of Telefónica’s other opcos in countries; it is focusing more on service performance by transforming its NOC into a SOC.

Telefónica UK implemented the Nokia Experience Center to shift from network-focused operations to service-focused operations.

This case study provides:

  • an outline of Telefónica UK’s strategy
  • an overview of the business drivers behind Telefónica’s migration to eSOC
  • implementation details
  • an analysis of business benefits.

 

Telefónica UK’s migration to customer-led network operations

Telefónica UK is following the lead of Telefónica’s other opcos in countries; it is focusing more on service performance by transforming its NOC into a SOC.

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The Telefónica’s M2M and enterprise security services are performing well, but cloud services are a challenge

IoT, security and cloud are areas of focus for many operators' enterprise divisions. Unlike most operators, Telefnica reports revenue from each category. This comment explores Telefnica performance in each of

USD 499 View Report

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