Telefónica UK’s migration to customer-led network operations

Telefónica UK is following the lead of Telefónica’s other opcos in countries; it is focusing more on service performance by transforming its NOC into a SOC.

Telefónica UK implemented the Nokia Experience Center to shift from network-focused operations to service-focused operations.

This case study provides:

  • an outline of Telefónica UK’s strategy
  • an overview of the business drivers behind Telefónica’s migration to eSOC
  • implementation details
  • an analysis of business benefits.


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