Business Models in the Phygital World

The world is today entering into an increasingly « phygital » era; a world where both the physical and digital sides are merging, especially through the use of personal data with Internet giants at the forefront of this trend.

So big is the influence of these giants, or simply the US GAFAM (Google, Apple, Facebook, Amazon, Microsoft) and the Chinese BAT (Baidu, Alibaba, Tencent), that they are present in virtually every market and fighting amongst themselves.

In such times, the telcos are going through a rough period, with revenues being squeezed on the one hand while continuous investment is required on the other. While their track record of OTT-like services are umipressive, they do still have a powerful wildcard; personal data of quality and granuality unique only to them.

The telcos and OTTs come from an entirely different background, the former largely physical by origin while the latter digital by default. As these two merge towards a phygital world, what are the business models shaping the market? How are they adapting to the phygital market? This presentation looks into such questions.

Geographic Area

World

Players

Alibaba
Amazon
Apple
AT&T
Baidu
Facebook
Free
Google
Microsoft
Tencent


1. Introduction: The phygital world and OTT dominance
1.1. Now the leading technology players are joining the phygital era
1.2. GAFAM and BAT: the Internet giants driving the phygital world
1.3. Internet giants are complementing their massive service portfolios with devices too
1.4. OTTs are stepping deeper into the media/contents market
1.5. Growing OTT presence in the telecom (connectivity) market too

2. The dilemma for telcos
2.1. What options do telcos have, as the phygital world takes over?
2.2. The telecom market is today going through a bad patch
2.3. Telcos’ track record in OTT-like services is unimpressive
2.4. The potentially good news: telcos do have data. lots of it, and it’s all personal. And OTTs just crave for it.
2.5. The challenge will be to dislodge the established order in the advertising market

3. Today’s four business models in the phygital world
Four business models shape today’s phygital world
3.1. Google: all roads, including phygital, lead to advertising
3.2. AT&T: phygital is part of their overall convergence roadmap
3.3. Free: protecting connectivity through its ‘phygitalisation’ of the ‘box’
3.4. Amazon: entering the phygital market to augment their physical sales


List Of Tables

• The leading technology players over the years; from physical to digital, and now to phygital
• Market capitalisation of Apple, Amazon and Google in evolution
• Market capitalisation of leading Internet players, August 2018
• Major OTTs are diversifying into various service domains
• OTTs stepping deeper into the media/contents market (Apple, Google and Amazon
• Growing OTT presence in the telecom connectivity market (Google and Facebook)
• The telcos’ dilemma: what options in the phygital world?
• Summary of telco KPI evolution and findings
• Mapping of telcos, GAFAM and BAT, by income, EBITDA, capex and FCF as % of revenue
• The timeline of RCS: the failure of Joyn and the rise of Android Messages (Google-Jibe)
• The differences in regulation, between telcos and OTTs, and between the USA and the EU
• Drivers and barriers for telcos’ data use as a service
• Player shares of online advertising revenue, 2017
• Four business models shape today’s phygital world
• The Phygital matrix 1: Google (Digital advertising-centric business model)
• The Phygital matrix 2: AT&T (Content-access convergence business model)
• The Phygital matrix 3: Free (Connectivity business model)
• The Phygital matrix 4: Amazon (Physical sales-centric business model)


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