The Telecoms services for enterprises: UK forecast 2018–2023

This report provides an outlook on the telecoms and ICT services market in the UK for businesses of all sizes. It contains forecasts for fixed and mobile voice and data network services, as well as for other business services such as security, unified communications and public and private cloud services.

THIS REPORT CONTAINS:

  • forecasts for operator services to businesses of all sizes including fixed and mobile voice and data services, IoT connectivity services and other business services such as security and co-location and hosting
  • an estimate of the total market for these other business services and the likely share achievable by operators for each service
  • quantification of revenue, the number of connections or users and ARPU for each service and each enterprise segment (micro, small, medium and large)
  • demographic data on the number of employees, enterprises and sites within each segment (note that we include entities in the governmental and public sectors).

This report also provides brief profiles of operators that are active in the British enterprise market including BT, Colt, KCOM, Virgin Media, Vodafone, Gamma, Daisy and TalkTalk.

<div>7.Executive summary</div>
<div>8.Executive summary: operator revenue from legacy services is declining, but we expect to see revenue growth from IoT and other value-added business services<br /> Implications for operators<br /> Forecast results<br /> Operator enterprise revenue in the UK will remain broadly flat, and growth in fixed and mobile data services will compensate for the decline in legacy voice services<br /> Revenue growth will be strongest in the micro and large enterprise segments<br /> Mobile data revenue continues to compensate for declines in voice and messaging; the increased number of IoT deployments drives overall growth in mobile services<br /> Revenue growth from higher-speed broadband and dedicated connections will largely offset declines in legacy fixed voice services<br /> High-bandwidth services for both broadband and dedicated connections will continue to grow in importance<br /> The addressable market for other business services will continue to grow as enterprises move further towards cloud-based business solutions<br /> Operator revenue from other business services forms a small but rapidly growing share of overall enterprise revenue <br /> The broader enterprise IT and managed services market reaches beyond those services addressed by operators and is currently worth around GBP60 billion<br /> Operator profiles</div>
<div>20.The UK enterprise market is characterised by the presence of a large number of small business specialists alongside the market leaders</div>
<div>
<div>21.Operator profiles: BT<br /> Operator profiles: Colt<br /> Operator profiles: Virgin Media<br /> Operator profiles: Gamma<br /> Operator profiles: TalkTalk<br /> Regional comparison</div>
<div>27.Operator enterprise revenue growth in the UK is very limited, but is higher than in Western Europe as a whole<br /> Fixed and mobile data services account for a smaller share of operator revenue in the UK than in Western Europe as a whole, but this share is growing more rapidly<br /> Revenue growth among micro enterprises in the UK will outstrip the Western European average<br /> &nbsp;Forecast methodology and assumptions</div>
<div>31.Forecast methodology and assumptions: presentation of results<br /> Forecast methodology and assumptions: market definition<br /> Forecast methodology and assumptions: modelling approach<br /> Forecast methodology and assumptions: mobile services<br /> Forecast methodology and assumptions: fixed services [1]<br /> Forecast methodology and assumptions: fixed services [2]<br /> Forecast methodology and assumptions: other business services [1]<br /> Forecast methodology and assumptions: other business services [2]<br /> Forecast methodology and assumptions: broader IT categories</div>
<div>
<div>40.About the author and Analysys Mason</div>
<div>41.About the author<br /> Analysys Mason’s consulting and research are uniquely positioned<br /> Research from Analysys Mason<br /> Consulting from Analysys Mason</div>


List Of Figures

<div>
 <p>Figure 1: Change in telecoms operator retail revenue from enterprises by service type, UK, 2018–2023</p>
 <p>Figure 2: Connections for enterprises and CAGRs by type of connection, UK, 2018–2023</p>
 <p>Figure 3: Telecoms operator retail revenue from enterprises in 2018 and CAGR for 2018–2023 by enterprise size, UK</p>
 <p>Figure 4: Telecom operator retail revenue from enterprises by service type, UK, 2014–2023</p>
 <p>Figure 5: Percentage of operator retail revenue from enterprises in 2018 and CAGR for 2018–2023 by service type, UK<br /> Figure 6: Percentages of retail revenue, total employees and total enterprises by enterprise size, UK, 2018<br /> Figure 7: Telecoms operator retail revenue from enterprises by service type and enterprise size, UK, 2018 and 2023<br /> Figure 8: Telecoms operator mobile service retail revenue and connections for enterprises, UK, 2014–2023<br /> Figure 9: Telecoms operator fixed service retail revenue and connections for enterprises, UK, 2014–2023<br /> Figure 10: Number of enterprise fixed broadband and dedicated connections by type of connection, UK, 2014–2023<br /> Figure 11: Other business services retail revenue from enterprises by service type, UK, 2014–2023<br /> Figure 12: Other business services retail revenue from enterprises by service type and provider and operators’ share of this revenue by service type, UK, 2023</p>
 <p>Figure 13: Enterprise IT and managed services market, 2018–2023<br /> Figure 14: Revenue for business fixed calls and access, by provider, 2013–2017<br /> Figure 15: BT enterprise revenue, by service, 1Q 2017–2Q 2018<br /> Figure 16: KCOM enterprise revenue, by service, 2015–2018<br /> Figure 17: Gamma financial and operational performance, 2013–2017</p>
 <p>Figure 18: TalkTalk corporate revenue, by service, 2014–2018</p>
 <p>Figure 19: Changes in operator enterprise revenue, UK and Western Europe (WE), 2018–2023<br /> Figure 20: Share of operator enterprise revenue, by product category, UK and Western Europe, 2018</p>
 <p>Figure 21: Operator enterprise revenue CAGR, by product category, UK and Western Europe, 2018–2023</p>
 <p>Figure 22: Operator enterprise revenue CAGR, by segment, UK and Western Europe, 2018–2023</p>
 <p>Figure 23: Share of operator enterprise revenue, by segment, UK and Western Europe, 2018</p>
 <p>Figure 24: Percentage of enterprises, employees and business sites by enterprise size, UK, 2018<br /> Figure 25: Diagram of the forecast modelling approach<br /> Figure 26: Definitions and key drivers for mobile services<br /> Figure 27a: Definitions and key drivers for fixed services</p>
 <p>Figure 27b: Definitions and key drivers for fixed services<br /> Figure 28a: Definitions and key drivers for other business services</p>
 <p>Figure 28b: Definitions and key drivers for other business services<br /> Figure 29: Description of broader IT categories tracked by AMI Partners</p>
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