The Customer engagement systems: worldwide market shares 2017

This report provides market share data for telecoms operator spending on telecoms-specific customer engagement software systems and related services for 2017. It provides details of how this spending varied by delivery model, vendor and region. The report also includes 'snapshots' of the leading vendors in the market.


"Operators digital experience ambitions, and the adoption of cloud-native solutions for agility and next-generation technologies for personalisation, drove investment in customer engagement systems in 2017."


This report assesses which vendors are leading in the customer engagement market for the telecoms industry, and provides profiles of the leaders and their challengers. Growth in the product-related segment was driven by operators aim of enabling digital experience for their customers and adopting cloud-native agile systems, while the professional services segment declined due to a reduction in call-centre outsourcing business.

This market share report provides:

detailed market share data for the customer engagement software systems market overall, as well as four sub-segments:

engagement platforms
customer service
sales
marketing
a summary of key developments in the market overall and in each sub-segment
detailed profiles of 21 vendors in this market, and summaries of other players.

COMPANY COVERAGE

[24]7.ai
Accenture
Amdocs
Aspect Software
Brand Embassy
Dimelo
Ericsson
Flytxt
Genesys
Huawei Technologies
IBM
Microsoft
NEC/Netcracker
Nokia
Nuance
Oracle
Pegasystems
Salesforce
SAP
Tata Consultancy Services (TCS)
Vlocity

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COVID-19 Outbreak-Global Hardware-in-the-Loop Simulation Test Industry Market Report-Development Trends, Threats, Opportunities and Competitive Landscape in 2020

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Customer engagement: worldwide forecast 2020–2025

Customer engagement: worldwide forecast 20202025 market research report available in single user pdf license with Aarkstore Enterprise at USD 7999

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Customer engagement: worldwide market shares 2019

Customer engagement: worldwide market shares 2019

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