The Business survey 2019: South Africa country report

Based on our survey of 250 South African businesses, this report provides the key findings relating to South Africa and how it compares to other countries, covering fixed and mobile services, cloud, security, IoT and the key implications for operators.

There is a remarkable variation in performance among operators in South Africa, leaving considerable scope for differentiation and, indeed, improvement.
  

THIS REPORT PROVIDES:

  • Net Promoter Scores for fixed and mobile operators
  • data on the satisfaction levels for various service aspects for each of the major fixed and mobile operators
  • data on cloud penetration and growth
  • analysis of the state of cyber security
  • analysis of the potential for operators to enter the ICT market
  • data on the state of IoT deployment and development in South Africa
  • data on routes to market for fixed, mobile and IoT services
  • discussion on the key implications for operators.

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