The Business survey 2019: mobile satisfaction and churn for large enterprises
Large enterprises are reporting high levels of intended churn, partly driven by the appeal of operators that lead in terms of satisfaction. This report explores the mechanics behind these variables, analysing the levels and drivers of satisfaction and churn in the large enterprise market.
Customer service is the strongest driver of satisfaction; operators can use this to differentiate from competitors and reduce churn.
THIS REPORT PROVIDES:
- data on the levels of satisfaction and intended churn for each of the 10 countries surveyed
- data on the reasons cited by large enterprises for intending to churn in each country
- Net Promoter Scores for the major fixed operators in each of the 10 countries
- data and regression analysis on the drivers of satisfaction
- analysis on the implications for operators.
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Historically a niche segment of the wider wireless telecommunications industry, private cellular networks also referred to as NPNs (Non-Public Networks) in 3GPP terminology have rapidly gained popularity in
View ReportGPU Cloud Development Trends and Key Players in the Era of LLM and GenAI
As Generative AI (GenAI) and Large Language Models (LLMs) continue to evolve, global demand for GPU computing power is surging, propelling the growth of the GPU cloud market. This report
View ReportBusiness survey 1Q 2021: the impact of COVID-19 on SMBs’ cyber-security solutions usage and plans
This survey of SMBs in Australia, Canada, the UK and the USA assesses how their cyber-security plans have changed in response to the COVID-19 pandemic. market research report available in single user pdf license with Aarkstore Enterprise at USD 1499
View ReportThe Businesses are much less satisfied with their fixed and mobile services than consumers are
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