North America Chatbot Market, By Component (Software and Services), By Deployment Model (Cloud and On-premise), By Enterprise Size (Large Enterprise and SME), By End-user (BFSI, E-commerce, Media & Entertainment, Healthcare, and Others), By Country, Competition, Forecast & Opportunities, 2024

North America chatbot market is projected to grow at a CAGR of over 34% during the forecast period, on account of growing technological development in areas such as artificial intelligence and natural language processing. Chatbot is a software making use of artificial intelligence which can initiate a conversation or chat with a user on websites, mobile applications and messaging platform through the use of natural language processing. Moreover, increasing demand for self-service, improved customer retention and high return on investment offered by chatbot is anticipated to positively influence North America chatbot market during the forecast period.

Chatbot market can be segmented based on component, deployment model, enterprise size, end-user and country. Based on component, the market can be bifurcated into software and services. The services segment can be further segmented into professional services and managed services. Software segment emerged out to be the leading component in North America chatbot market owing to the growing demand for chatbot coupled with the enhanced features such as artificial intelligence, natural language processing, multilingual software to support command for multiple language, cloud based deployment and multichannel support.

Chatbot is gaining traction and is expanding to various countries in North America including United States, Canada and Mexico. Owing to the early adoption of technologies such as artificial intelligence and natural language processing coupled with the huge number of company present in the county, United States leads the market and is expected to continue its dominance in North America chatbot market during the forecast period as well.

Major players operating in North America chatbot market include International Business Machines Corporation, Nuance Communications, Inc., Google LLC, Microsoft Corporation and Amazon.com Inc. Major companies are developing advanced technologies and launching new products in order to stay competitive in the market.
Years considered for this report:
Historical Years: 2014-2017
Base Year: 2018
Estimated Year: 2019
Forecast Period: 2020-2024
Objective of the Study:
To analyze and forecast North America chatbot market size.
To classify and forecast North America chatbot market based on component, deployment model, enterprise size, end-user and country.
To identify drivers and challenges for North America chatbot market.
To examine competitive developments such as expansions, new product launches, mergers & acquisitions, etc., in North America chatbot market.
To identify and analyze the profile of leading players operating in North America chatbot market.
Some of the leading players in North America chatbot market include International Business Machines Corporation, Nuance Communications, Inc., Google LLC, Microsoft Corporation, Amazon.com Inc, among others.

performed both primary as well as exhaustive secondary research for this study. Initially, sourced a list of service providers across the country. Subsequently, conducted primary research surveys with the identified companies. While interviewing, the respondents were also enquired about their competitors. Through this technique, could include the service providers which could not be identified due to the limitations of secondary research. analyzed the service offerings and presence of all major service providers across the country.
calculated North America chatbot market size by using a bottom-up approach, where data for various end-user segments was recorded and forecast for the future years. sourced these values from the industry experts and company representatives and externally validated through analyzing these data for getting an appropriate, overall market size. Various secondary sources such as company websites, news articles, press releases, company annual reports, investor presentations and financial reports were also studied by TechSci Research.
Key Target Audience:
Chabot providers
Research organizations and consulting companies
Government bodies such as regulating authorities and policy makers
Organizations, forums and alliances related to financial application
The study is useful in providing answers to several critical questions that are important for industry stakeholders such as service providers and partners, end users, etc., besides allowing them in strategizing investments and capitalizing on market opportunities.
Report Scope:
In this report, North America chatbot market has been segmented into following categories, in addition to the industry trends which have also been detailed below:
Market, by Component:
oSoftware
oServices
Professional Services
Managed Services
Market, by Deployment Model:
oCloud
oOn-premise
Market, by Enterprise Size:
oSME
oLarge Enterprise
Market, by End-User:
oMedia & Entertainment
oHealthcare
oBFSI
oE-Commerce
oOthers
Market, by Country:
oUnited States
oCanada
oMexico
Competitive Landscape
Company Profiles: Detailed analysis of the major companies present in North America chatbot market.
Available Customizations:
With the given market data, offers customizations according to a companys specific needs. The following customization options are available for the report:
Company Information
Detailed analysis and profiling of additional market players (up to five).
1.Product Overview
2.Research Methodology
3.Executive Summary
4.Voice of Customer
4.1.Preferred Mode of Deployment
4.2.Major Benefits from Chatbot
4.3.Communication Channel by Instant Response time
4.4.Major Pain Points with Chatbot
5.North America Chatbot Market Outlook
5.1.Market Size & Forecast
5.1.1.By Value
5.2.Market Share & Forecast
5.2.1.By Component (Software and Services)
5.2.1.1.Services (Professional Services and Managed Services)
5.2.2.By Deployment Model (On-premise and Cloud)
5.2.3.By Enterprise Size (Small & Medium Enterprises and Large Enterprises)
5.2.4.By End-User (Media & Entertainment; Healthcare; BFSI; E-commerce; Others)
5.2.5.By Country (United States, Canada and Mexico)
5.2.6.By Company (2018)
5.3.Market Map
5.4.United States Chatbot Market Outlook
5.4.1.Market Size & Forecast
5.4.1.1.By Value
5.4.2.Market Share & Forecast
5.4.2.1.By Component (Software and Services)
5.4.2.2.By Enterprise Size (Small & Medium Enterprises; Large Enterprises)
5.4.2.3.By End-user (Media & Entertainment; Healthcare; BFSI; E-commerce; Others)
5.5.Canada Chatbot Market Outlook
5.5.1.Market Size & Forecast
5.5.1.1.By Value
5.5.2.Market Share & Forecast
5.5.2.1.By Component (Software and Services)
5.5.2.2.By Enterprise Size (Small & Medium Enterprises; Large Enterprises)
5.5.2.3.By End-user (Media & Entertainment; Healthcare; BFSI; E-commerce; Others)
5.6.Mexico Chatbot Market Outlook
5.6.1.Market Size & Forecast
5.6.1.1.By Value
5.6.2.Market Share & Forecast
5.6.2.1.By Component (Software and Services)
5.6.2.2.By Enterprise Size (Small & Medium Enterprises; Large Enterprises)
5.6.2.3.By End-user (Media & Entertainment; Healthcare; BFSI; E-commerce; Others)
6.Market Dynamics
6.1.Drivers
6.2.Challenges
7.Market Trends & Developments
8.Competitive Landscape
8.1.Company Profiles
8.1.1.International Business Machines Corporation
8.1.2.Nuance Communications, Inc.
8.1.3.Google LLC
8.1.4.Microsoft Corporation
8.1.5.Amazon.com Inc.
8.1.6.24/7 Customer Inc.
8.1.7.eGain Corporation
8.1.8.Live Chat Inc.
8.1.9.Next IT Corporation
8.1.10.Creative Virtual Ltd.
9.Strategic Recommendations
10.About Us & Disclaimer

List Of Tables

Table 1: United States Chatbot Market Size, By Value, 2014-2024F (USD Million)
Table 2: Canada Chatbot Market Size, By Value, 2014-2024F (USD Million)
Table 3:Mexico Chatbot Market Size, By Value, 2014-2024F (USD Million)

List Of Figures

Figure 1: Preferred Mode of Deployment (N=50)
Figure 2: Major Benefits from Chatbot (N=50)
Figure 3: Communication Channel by Instant Response time (N=50)
Figure 4: Major Pain Points with Chatbot (N=50)
Figure 5: North America Chatbot Market Size, By Value, 2014-2018 (USD Million)
Figure 6: North America Chatbot Market Size, By Value, 2019E-2024F (USD Million)
Figure 7: North America Chatbot Market Share, By Component, By Value, 2014-2024F
Figure 8: North America Chatbot Market Share, By Component, By Services, By Value, 2014-2024F
Figure 9: North America Chatbot Market Share, By Deployment Model, By Value, 2014-2024F
Figure 10: North America Chatbot Market Share, By Enterprise Size, By Value, 2014-2024F
Figure 11: North America Chatbot Market Share, By End-User, By Value, 2014-2024F
Figure 12: North America Chatbot Market Share, By Country, By Value, 20142014F
Figure 13: North America Chatbot Market Share, By Company, By Value, 2018
Figure 14. North America Chatbot Market Map, By Component, By Value, 2019E-2024F
Figure 15. North America Chatbot Market Map, By Deployment Model, By Value, 2019E-2024F
Figure 16. North America Chatbot Market Map, By Enterprise Size, By Value, 2019E-2024F
Figure 17. North America Chatbot Market Map, By End-User, By Value, 2019E-2024F
Figure 18. North America Chatbot Market Map, By Country, By Value, 2019E-2024F
Figure 19: United States Chatbot Market Size, By Value, 2014-2018 (USD Million)
Figure 20: United States Chatbot Market Size, By Value, 2019E-2024F (USD Million)
Figure 21: United States Chatbot Market Share, By Component, By Value, 2014-2024F
Figure 22: United States Chatbot Market Share, By Enterprise Size, By Value, 2014-2024F
Figure 23: United States Chatbot Market Share, By End-User, By Value, 2014-2024F
Figure 24: Canada Chatbot Market Size, By Value, 2014-2018 (USD Million)
Figure 25: Canada Chatbot Market Size, By Value, 2019E-2024F (USD Million)
Figure 26: Canada Chatbot Market Share, By Component, By Value, 2014-2024F
Figure 27: Canada Chatbot Market Share, By Enterprise Size, By Value, 2014-2024F
Figure 28: Canada Chatbot Market Share, By End-User, By Value, 2014-2024F
Figure 29: Mexico Chatbot Market Size, By Value, 2014-2018 (USD Million)
Figure 30: Mexico Chatbot Market Size, By Value, 2019E-2024F (USD Million)
Figure 31: Mexico Chatbot Market Share, By Component, By Value, 2014-2024F
Figure 32: Mexico Chatbot Market Share, By Enterprise Size, By Value, 2014-2024F
Figure 33: Mexico Chatbot Market Share, By End-User, By Value, 2014-2024F

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