BPO Services Top 5 Emerging Markets Industry Guide 2013-2022

BPO Services Top 5 Emerging Markets Industry Guide 2013-2022

Summary

The Emerging 5 BPO Services industry profile provides top-line qualitative and quantitative Summary information including: market size (value 2013-17, and forecast to 2022). The profile also contains descriptions of the leading players including key financial metrics and analysis of competitive pressures within the market.

Synopsis

Essential resource for top-line data and analysis covering the emerging five BPO services market. Includes market size and segmentation data, textual and graphical analysis of market growth trends and leading companies.

Key Highlights

- These countries contributed $6,679.1 million to the global bpo services industry in 2017, with a compound annual growth rate (CAGR) of 6% between 2007 and 2011. The top 5 emerging countries are expected to reach a value of $8,867.1 million in 2022, with a CAGR of 5.8% over the 2017-22 period.
- Within the bpo services industry, China is the leading country among the top 5 emerging nations, with market revenues of $1,777.0 million in 2017. This was followed by China and Brazil with a value of $1,777.0 and $1,410.9 million, respectively.
- China is expected to lead the bpo services industry in the top five emerging nations, with a value of $2,515.2 million in 2022, followed by China and Brazil with expected values of $2,515.2 and $1,797.4 million, respectively.

Scope

- Save time carrying out entry-level research by identifying the size, growth, major segments, and leading players in the emerging five BPO services market
- Use the Five Forces analysis to determine the competitive intensity and therefore attractiveness of the emerging five BPO services market
- Leading company profiles reveal details of key BPO services market players emerging five operations and financial performance
- Add weight to presentations and pitches by understanding the future growth prospects of the emerging five BPO services market with five year forecasts
- Compares data from Brazil, China, India, Mexico and South Africa, alongside individual chapters on each country

Reasons to buy

- What was the size of the emerging five BPO services market by value in 2017?
- What will be the size of the emerging five BPO services market in 2022?
- What factors are affecting the strength of competition in the emerging five BPO services market?
- How has the market performed over the last five years?
- What are the main segments that make up the emerging five BPO services market?

Introduction 10
What is this report about? 10
Who is the target reader? 10
How to use this report 10
Definitions 10
Top 5 Emerging Countries BPO Services 11
Industry Outlook 11
BPO Services in South Africa 14
Market Overview 14
Market Data 15
Market Segmentation 16
Market outlook 18
Five forces analysis 19
Macroeconomic indicators 25
BPO Services in Brazil 27
Market Overview 27
Market Data 28
Market Segmentation 29
Market outlook 31
Five forces analysis 32
Macroeconomic indicators 38
BPO Services in China 40
Market Overview 40
Market Data 41
Market Segmentation 42
Market outlook 44
Five forces analysis 45
Macroeconomic indicators 52
BPO Services in India 54
Market Overview 54
Market Data 55
Market Segmentation 56
Market outlook 58
Five forces analysis 59
Macroeconomic indicators 66
BPO Services in Mexico 68
Market Overview 68
Market Data 69
Market Segmentation 70
Market outlook 72
Five forces analysis 73
Macroeconomic indicators 80
Company Profiles 82
Leading Companies 82
Appendix 108
Methodology 108
About MarketLine 109

List Of Tables

List of Tables
Table 1: Top 5 emerging countries BPO services industry, revenue ($m), 2013-22
Table 2: Top 5 emerging countries BPO services industry, revenue ($m), 2013-17
Table 3: Top 5 emerging countries BPO services industry forecast, revenue ($m), 2017-22
Table 4: South Africa BPO services market value: $ million, 2013-17
Table 5: South Africa BPO services market category segmentation: $ million, 2017
Table 6: South Africa BPO services market geography segmentation: $ million, 2017
Table 7: South Africa BPO services market value forecast: $ million, 2017-22
Table 8: South Africa size of population (million), 2013-17
Table 9: South Africa gdp (constant 2005 prices, $ billion), 2013-17
Table 10: South Africa gdp (current prices, $ billion), 2013-17
Table 11: South Africa inflation, 2013-17
Table 12: South Africa consumer price index (absolute), 2013-17
Table 13: South Africa exchange rate, 2013-17
Table 14: Brazil BPO services market value: $ million, 2013-17
Table 15: Brazil BPO services market category segmentation: $ million, 2017
Table 16: Brazil BPO services market geography segmentation: $ million, 2017
Table 17: Brazil BPO services market value forecast: $ million, 2017-22
Table 18: Brazil size of population (million), 2013-17
Table 19: Brazil gdp (constant 2005 prices, $ billion), 2013-17
Table 20: Brazil gdp (current prices, $ billion), 2013-17
Table 21: Brazil inflation, 2013-17
Table 22: Brazil consumer price index (absolute), 2013-17
Table 23: Brazil exchange rate, 2013-17
Table 24: China BPO services market value: $ million, 2013-17
Table 25: China BPO services market category segmentation: $ million, 2017
Table 26: China BPO services market geography segmentation: $ million, 2017
Table 27: China BPO services market value forecast: $ million, 2017-22
Table 28: China size of population (million), 2013-17
Table 29: China gdp (constant 2005 prices, $ billion), 2013-17
Table 30: China gdp (current prices, $ billion), 2013-17
Table 31: China inflation, 2013-17
Table 32: China consumer price index (absolute), 2013-17
Table 33: China exchange rate, 2013-17
Table 34: India BPO services market value: $ million, 2013-17
Table 35: India BPO services market category segmentation: $ million, 2017
Table 36: India BPO services market geography segmentation: $ million, 2017
Table 37: India BPO services market value forecast: $ million, 2017-22
Table 38: India size of population (million), 2013-17
Table 39: India gdp (constant 2005 prices, $ billion), 2013-17
Table 40: India gdp (current prices, $ billion), 2013-17
Table 41: India inflation, 2013-17
Table 42: India consumer price index (absolute), 2013-17
Table 43: India exchange rate, 2013-17
Table 44: Mexico BPO services market value: $ million, 2013-17
Table 45: Mexico BPO services market category segmentation: $ million, 2017
Table 46: Mexico BPO services market geography segmentation: $ million, 2017
Table 47: Mexico BPO services market value forecast: $ million, 2017-22
Table 48: Mexico size of population (million), 2013-17
Table 49: Mexico gdp (constant 2005 prices, $ billion), 2013-17
Table 50: Mexico gdp (current prices, $ billion), 2013-17
Table 51: Mexico inflation, 2013-17
Table 52: Mexico consumer price index (absolute), 2013-17
Table 53: Mexico exchange rate, 2013-17
Table 54: Genpact Limited: key facts
Table 55: Genpact Limited: key financials ($)
Table 56: Genpact Limited: key financial ratios
Table 57: HCL Technologies Limited: key facts
Table 58: HCL Technologies Limited: key financials ($)
Table 59: HCL Technologies Limited: key financial ratios
Table 60: TMF Group Holding B.V.: key facts
Table 61: TMF Group Holding B.V.: key financials ($)
Table 62: TMF Group Holding B.V.: key financials ()
Table 63: TMF Group Holding B.V.: key financial ratios
Table 64: Wipro Ltd: key facts
Table 65: Wipro Ltd: key financials ($)
Table 66: Wipro Ltd: key financials (Rs.)
Table 67: Wipro Ltd: key financial ratios
Table 68: HCL Technologies Limited: key facts
Table 69: HCL Technologies Limited: key financials ($)
Table 70: HCL Technologies Limited: key financial ratios
Table 71: Infosys Limited: key facts
Table 72: Infosys Limited: key financials ($)
Table 73: Infosys Limited: key financials (Rs.)
Table 74: Infosys Limited: key financial ratios
Table 75: ISS AS: key facts
Table 76: ISS AS: key financials ($)
Table 77: ISS AS: key financials (DKK)
Table 78: ISS AS: key financial ratios

List Of Figures

List of Figures
Figure 1: Top 5 emerging countries BPO services industry, revenue ($m), 2013-22
Figure 2: Top 5 emerging countries BPO services industry, revenue ($m), 2013-17
Figure 3: Top 5 emerging countries BPO services industry forecast, revenue ($m), 2017-22
Figure 4: South Africa BPO services market value: $ million, 2013-17
Figure 5: South Africa BPO services market category segmentation: % share, by value, 2017
Figure 6: South Africa BPO services market geography segmentation: % share, by value, 2017
Figure 7: South Africa BPO services market value forecast: $ million, 2017-22
Figure 8: Forces driving competition in the BPO services market in South Africa, 2017
Figure 9: Drivers of buyer power in the BPO services market in South Africa, 2017
Figure 10: Drivers of supplier power in the BPO services market in South Africa, 2017
Figure 11: Factors influencing the likelihood of new entrants in the BPO services market in South Africa, 2017
Figure 12: Factors influencing the threat of substitutes in the BPO services market in South Africa, 2017
Figure 13: Drivers of degree of rivalry in the BPO services market in South Africa, 2017
Figure 14: Brazil BPO services market value: $ million, 2013-17
Figure 15: Brazil BPO services market category segmentation: % share, by value, 2017
Figure 16: Brazil BPO services market geography segmentation: % share, by value, 2017
Figure 17: Brazil BPO services market value forecast: $ million, 2017-22
Figure 18: Forces driving competition in the BPO services market in Brazil, 2017
Figure 19: Drivers of buyer power in the BPO services market in Brazil, 2017
Figure 20: Drivers of supplier power in the BPO services market in Brazil, 2017
Figure 21: Factors influencing the likelihood of new entrants in the BPO services market in Brazil, 2017
Figure 22: Factors influencing the threat of substitutes in the BPO services market in Brazil, 2017
Figure 23: Drivers of degree of rivalry in the BPO services market in Brazil, 2017
Figure 24: China BPO services market value: $ million, 2013-17
Figure 25: China BPO services market category segmentation: % share, by value, 2017
Figure 26: China BPO services market geography segmentation: % share, by value, 2017
Figure 27: China BPO services market value forecast: $ million, 2017-22
Figure 28: Forces driving competition in the BPO services market in China, 2017
Figure 29: Drivers of buyer power in the BPO services market in China, 2017
Figure 30: Drivers of supplier power in the BPO services market in China, 2017
Figure 31: Factors influencing the likelihood of new entrants in the BPO services market in China, 2017
Figure 32: Factors influencing the threat of substitutes in the BPO services market in China, 2017
Figure 33: Drivers of degree of rivalry in the BPO services market in China, 2017
Figure 34: India BPO services market value: $ million, 2013-17
Figure 35: India BPO services market category segmentation: % share, by value, 2017
Figure 36: India BPO services market geography segmentation: % share, by value, 2017
Figure 37: India BPO services market value forecast: $ million, 2017-22
Figure 38: Forces driving competition in the BPO services market in India, 2017
Figure 39: Drivers of buyer power in the BPO services market in India, 2017
Figure 40: Drivers of supplier power in the BPO services market in India, 2017
Figure 41: Factors influencing the likelihood of new entrants in the BPO services market in India, 2017
Figure 42: Factors influencing the threat of substitutes in the BPO services market in India, 2017
Figure 43: Drivers of degree of rivalry in the BPO services market in India, 2017
Figure 44: Mexico BPO services market value: $ million, 2013-17
Figure 45: Mexico BPO services market category segmentation: % share, by value, 2017
Figure 46: Mexico BPO services market geography segmentation: % share, by value, 2017
Figure 47: Mexico BPO services market value forecast: $ million, 2017-22
Figure 48: Forces driving competition in the BPO services market in Mexico, 2017
Figure 49: Drivers of buyer power in the BPO services market in Mexico, 2017
Figure 50: Drivers of supplier power in the BPO services market in Mexico, 2017
Figure 51: Factors influencing the likelihood of new entrants in the BPO services market in Mexico, 2017
Figure 52: Factors influencing the threat of substitutes in the BPO services market in Mexico, 2017
Figure 53: Drivers of degree of rivalry in the BPO services market in Mexico, 2017
Figure 54: Genpact Limited: revenues & profitability
Figure 55: Genpact Limited: assets & liabilities
Figure 56: HCL Technologies Limited: revenues & profitability
Figure 57: HCL Technologies Limited: assets & liabilities
Figure 58: TMF Group Holding B.V.: revenues & profitability
Figure 59: TMF Group Holding B.V.: assets & liabilities
Figure 60: Wipro Ltd: revenues & profitability
Figure 61: Wipro Ltd: assets & liabilities
Figure 62: HCL Technologies Limited: revenues & profitability
Figure 63: HCL Technologies Limited: assets & liabilities
Figure 64: Infosys Limited: revenues & profitability
Figure 65: Infosys Limited: assets & liabilities
Figure 66: ISS AS: revenues & profitability
Figure 67: ISS AS: assets & liabilities

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