The Operator business services: Philippines forecast 2019–2024

This report provides an outlook on the business telecoms and ICT services market in the Philippines. It highlights overall revenue trends and identifies the key services that will deliver growth opportunities for revenue from businesses of different sizes.

Operator business revenue will continue to grow in the Philippines; revenue from fixed and mobile data and ICT services will offset the declines from legacy services.

This report contains:

  • forecasts for operator services to MSMEs and large enterprises including fixed and mobile voice and data services, IoT connectivity services and ICT services such as security, co-location and hosting, unified communications and cloud services
  • quantification of revenue, the number of connections or users and ARPU for each service and each enterprise segment (micro, small, medium and large)
  • an estimate of the total market for ICT services and the likely share achievable by operators for each service
  • demographic data on the number of employees, enterprises and sites within each segment (note that we include entities in the governmental and public sectors)
  • operator profiles for Globe and PLDT.


<div>5.Executive summary<br /> Executive summary: operator business revenue in the Philippines will grow slightly overall, driven by fixed and mobile data services and ICT<br /> Implications for operators<br /> Forecast results<br /> Operator business revenue from fixed and mobile services will grow slightly, but that from ICT will grow considerably in the Philippines during the period to 2024<br /> Revenue from fixed and mobile data and ICT services will form an increasing share of operator business revenue<br /> Operator revenue growth will be the greatest for micro businesses, but we expect growth in all business segments<br /> Revenue from business mobile services will grow moderately during the forecast period because handset data will entirely offset the decline in legacy voice services<br /> Revenue growth from fixed services will be lower than that from mobile thanks to a flat dedicated connections market and declining voice services revenue <br /> High-bandwidth services for both broadband and dedicated connections will continue to grow in importance, and ADSL services will disappear by 2021<br /> The addressable market for ICT services for operators will continue to grow as businesses migrate further towards cloud-based business solutions<br /> Operators are actively developing their capabilities in ICT services and we expect them to claim a significant share of this market over the forecast period<br /> Operator profiles</div>
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<div>18.Operator profiles: Philippine Long Distance Telephone Company (PLDT)<br /> Operator profiles: Globe Telecom<br /> Operator profiles: DITO Telecommunity<br /> Forecast methodology and assumptions<br /> Forecast methodology and assumptions: presentation of results<br /> Forecast methodology and assumptions: market definition<br /> Forecast methodology and assumptions: modelling approach<br /> Forecast methodology and assumptions: mobile services<br /> Forecast methodology and assumptions: fixed services [1]<br /> Forecast methodology and assumptions: fixed services [2]<br /> Forecast methodology and assumptions: ICT services [1]<br /> Forecast methodology and assumptions: ICT services [2]<br /> About the author and Analysys Mason<br /> About the author<br /> Analysys Mason’s consulting and research are uniquely positioned<br /> Research from Analysys Mason<br /> Consulting from Analysys Mason</div>
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<div>List of figures:</div>
<div>
<p>Figure 1: Change in telecoms operator retail revenue from businesses by service type, Philippines, 2019–2024<br /> Figure 2: Connections for businesses and CAGRs by type of connection, Philippines, 2019–2024</p>
<p>Figure 3: Telecoms operator retail revenue from businesses in 2019 and CAGR for 2019–2024 by enterprise size, Philippines<br /> Figure 4: Telecoms operator retail revenue from businesses by service type and share of total market, Philippines, 2015–2024<br /> Figure 5: Percentage of operator retail revenue from businesses and CAGR by service type, Philippines<br /> Figure 6: Percentage of retail revenue, total employees and total business sites by enterprise size, Philippines, 2019<br /> Figure 7: Telecoms operator retail revenue from businesses by service type and enterprise size, Philippines, 2019 and 2024<br /> Figure 8: Telecoms operator mobile service retail revenue and connections for businesses, Philippines, 2015–2024<br /> Figure 9: Telecoms operator fixed service retail revenue and connections for businesses, Philippines, 2015–2024<br /> Figure 10: Number of business fixed broadband and dedicated connections by type of connection, Philippines, 2015–2024<br /> Figure 11: Addressable ICT services retail revenue from businesses by service type, Philippines, 2015–2024<br /> Figure 12: Addressable ICT services retail revenue from businesses by service type and provider and operators’ share of this revenue by service type, Philippines, 2024</p>
<p>Figure 13: ‘Enterprise’ revenue, by service, PLDT, 9M 2018 and 9M 2019<br /> Figure 14: ‘Corporate data’ revenue, Globe, 2017–2019<br /> Figure 15: Percentage of enterprises, employees and business sites by enterprise size, Philippines, 2019<br /> Figure 16: Diagram of the forecast modelling approach <br /> Figure 17: Definitions and key drivers for mobile services <br /> Figure 18a: Definitions and key drivers for fixed services</p>

 


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