The Operator business services: UK forecast 2019–2024

This report provides an outlook on the business telecoms and ICT services market in the UK. It highlights overall revenue trends and identifies the key services that will deliver growth opportunities for revenue from businesses of different sizes.

Operators must expand their portfolios to include more ICT services as business revenue from legacy services continues to decline.

THIS REPORT PROVIDES:

  • forecasts for operator services to businesses of all sizes including fixed and mobile voice and data services, IoT connectivity services and ICT services such as security, co-location and hosting, unified communications and cloud services
  • quantification of revenue, the number of connections or users and ARPU for each service and each business segment (micro, small, medium and large)
  • an estimate of the total market for ICT services and the likely share achievable by operators for each one
  • demographic data on the number of employees, enterprises and sites within each segment (note that we include entities in the governmental and public sectors).


<div>5.Executive summary<br /> Executive summary: the overall operator business revenue in the UK will remain stable, but the contribution from ICT services will continue to grow<br /> Implications for operators<br /> Forecast results<br /> Operator business revenue in the UK will grow slightly in the period to 2024<br /> Fixed broadband, ICT and IoT services will account for an increasing share of operator business revenue<br /> Operator revenue growth will be the greatest for micro businesses<br /> Revenue from business mobile services will remain flat as revenue growth in IoT connectivity offsets small declines in handset services<br /> Revenue growth from next-generation broadband will partially offset declines in legacy fixed voice service revenue<br /> High-bandwidth services for both broadband and dedicated connections will continue to grow in importance<br /> The addressable market for ICT services for operators will continue to grow as businesses migrate further towards cloud-based business solutions<br /> Operator revenue from ICT services forms a small but rapidly growing share of the overall business revenue <br /> Operator profiles<br /> The enterprise market in the UK is characterised by the presence of a large number of small business specialists alongside the market leaders<br /> Operator profiles: BT<br /> Operator profiles: Virgin Media<br /> Operator profiles: Colt</div>
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<div>22.Operator profiles: TalkTalk<br /> Operator profiles: Gamma<br /> Operator profiles: other operators<br /> Forecast methodology and assumptions<br /> Forecast methodology and assumptions: presentation of results<br /> Forecast methodology and assumptions: market definition<br /> Forecast methodology and assumptions: modelling approach<br /> Forecast methodology and assumptions: mobile services<br /> Forecast methodology and assumptions: fixed services [1]<br /> Forecast methodology and assumptions: fixed services [2]<br /> Forecast methodology and assumptions: ICT services [1]<br /> Forecast methodology and assumptions: ICT services [2]<br /> About the author and Analysys Mason<br /> About the author<br /> Analysys Mason’s consulting and research are uniquely positioned<br /> Research from Analysys Mason<br /> Consulting from Analysys Mason</div>
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<div>List of figures:</div>
<div>
<p>Figure 1: Change in telecoms operator retail revenue from businesses by service type, UK, 2019–2024<br /> Figure 2: Connections for businesses and CAGRs by type of connection, UK, 2019–2024</p>
<p>Figure 3: Telecoms operator retail revenue from businesses in 2019 and CAGR for 2019–2024 by enterprise size, UK<br /> Figure 4: Telecoms operator retail revenue from businesses by service type and share of total market, UK, 2015–2024<br /> Figure 5: Percentage of operator retail revenue from businesses and CAGR by service type, UK<br /> Figure 6: Percentage of retail revenue, employees and business sites for each enterprise size, UK, 2019<br /> Figure 7: Telecoms operator retail revenue from businesses by service type and enterprise size, UK, 2019 and 2024<br /> Figure 8: Telecoms operator mobile service retail revenue and connections for businesses, UK, 2015–2024<br /> Figure 9: Telecoms operator fixed service retail revenue and connections for businesses, UK, 2015–2024<br /> Figure 10: Number of business fixed broadband and dedicated connections by type of connection, UK, 2015–2024<br /> Figure 11: Addressable ICT services retail revenue from businesses by service type, UK, 2015–2024<br /> Figure 12: Addressable ICT services retail revenue from businesses by service type and operators’ share of this revenue, UK, 2024</p>
<p><span>Figure 13: Revenue for business fixed calls and access, by provider, 2014–2018<br /> Figure 14: BT enterprise revenue, by service, 1Q 2017–2Q 2019<br /> Figure 15: Virgin Media business revenue, 1Q 2017–3Q 2019</span></p>
<p><span>Figure 16: TalkTalk corporate revenue, by service, 2015–2019 </span></p>
<p><span>Figure 17: KCOM business revenue, by division, 2016–2019<br /> Figure 18: Gamma’s revenue, SIP trunks and cloud-hosted voice seats, 2013–1H 2019<br /> Figure 19: Percentage of enterprises, employees and business sites by enterprise size, UK, </span><span>2019</span><span><br /> Figure 20: Diagram of the forecast modelling approach<br /> Figure 21: Definitions and key drivers for mobile services<br /> </span><span>Figure 22a: Definitions and key drivers for fixed services</span></p>
<p><span>Figure </span><span>22b: </span><span>Definitions and key drivers for fixed </span><span>services</span><span><br /> </span><span>Figure </span><span>23a: </span><span>Definitions and key drivers for ICT services</span></p>
<p><span>Figure 23b: Definitions and key drivers for ICT services</span></p>
 


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