The Business survey 2019: France country report

Based on our survey of 306 businesses, this report provides the key findings relating to ICT market in France and how it compares to that in other countries, covering fixed and mobile services, cloud, security, IoT and the key implications for operators.

Businesses in France are generally dissatisfied with their telecoms services, leading to a high churn rate; improving businesses’ satisfaction with core services should be a priority for all operators.

THIS REPORT PROVIDES:

  • Net Promoter Scores for fixed and mobile operators
  • data on satisfaction levels for the various service aspects for each of the major fixed and mobile operators
  • data on cloud growth and the potential for fixed operators to provide cloud services
  • analysis of the state of cyber security
  • analysis on the potential for operators to enter the ICT market
  • data on the state of IoT deployment and development in France
  • data on routes to market for fixed, mobile and IoT services
  • discussion on the key implications for operators.

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