The Managed service provider services: Western Europe forecast 2018–2023

We expect that MSPs will be one of the fastest growing routes to market; their revenue will grow at a CAGR of 20% and will account for 11% of the Western European ICT market by 2023.

Managed service providers (MSPs) have a large and rapidly expanding opportunity. We expect that MSPs will account for 11% of the USD570 billion ICT market in Western Europe by 2023. This report provides forecasts for nine different ICT service categories, with more-granular detail on the three most important service categories for MSPs: IT and managed services, infrastructure and business applications.

THIS REPORT PROVIDES

  • forecasts for nine different high-level service categories for 2018–2023
  • cloud and on-premises revenue growth comparisons
  • forecasts for spending across businesses of different sizes
  • more-granular forecasts for the service categories that are most important to MSPs: IT and managed services, infrastructure and business applications.
7.Executive summary
Executive summary MSPs’ revenue will grow at a CAGR of 9% between 2018 and 2023, driven by IT and managed services, business applications and infrastructure
Forecast results

MSPs in WE will generate almost USD70 billion of revenue in 2023, which is around 11% of the total ICT market in Western Europe
IT and managed services, infrastructure and business applications account for over 75% of MSPs’ revenue and are expected to deliver further strong revenue growth
MSPs’ core target market is businesses with 10–250 employees in WE, but businesses of all sizes offer revenue growth opportunities
IT and managed services account for the largest portion of MSPs’ revenue in WE, and 70% of this revenue comes from support and consulting services
Infrastructure is one of the largest and fastest-growing components of MSPs’ portfolios, driven by the growing demand for cloud server and networking services
Business applications revenue will increase at a CAGR of 18% in WE between 2018 and 2023, driven by basic SaaS such as email and productivity suites
Forecast methodology and definitions
Our methodology: we use extensive primary research, along with vendor and macroeconomic insights to size and segment the market opportunity and outlook
Definitions: IT and managed services [1]
Definitions: IT and managed services [2]

20.Definitions: IT and managed services [3]
Definitions: infrastructure [1]
Definitions: infrastructure [2]
Definitions: infrastructure [3]
Definitions: infrastructure [4]
Definitions: infrastructure [5]
Definitions: infrastructure [6]

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Research
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List Of Figures


Figure 1: Change in MSPs’ revenue, by level 1 category, Western Europe, 2018–2023
Figure 2: MSPs’ revenue, split by cloud and on-premises, Western Europe, 2018–2023
Figure 3: MSPs’ revenue in 2018, and CAGR for revenue 2018–2023, by business size, Western Europe
Figure 4: Business spending on ICT services in 2018 and CAGR 2018–2023, by channel, Western Europe
Figure 5: Total business spending on ICT services, and MSPs’ share, Western Europe, 2018–2023
Figure 6: MSPs’ revenue, by level 1 category, Western Europe, 2018–2023

Figure 7: MSPs’ revenue in 2018 and CAGR 2018–2023, by level 1 category, Western Europe
Figure 8: MSPs’ revenue, by business size, Western Europe, 2018–2023
Figure 9: MSPs’ revenue and CAGR, by level 1 category and business size, Western Europe, 2018–2023
Figure 10: MSPs’ revenue from IT and managed services, by aggregated level 3 categories, Western Europe, 2018–2023
Figure 11: MSPs’ revenue from infrastructure, split by cloud and on-premises, Western Europe, 2018–2023
Figure 12: MSPs’ revenue from infrastructure services, by level 3 category, Western Europe, 2018–2023
Figure 13: MSPs’ revenue from business applications, by level 2 category, Western Europe, 2018–2023
Figure 14a: Definitions and key drivers for IT and managed services
Figure 14b: Definitions and key drivers for IT and managed services
Figure 14c: Definitions and key drivers for IT and managed services
Figure 15a: Definitions and key drivers for infrastructure
Figure 15b: Definitions and key drivers for infrastructure
Figure 15c: Definitions and key drivers for infrastructure
Figure 15d: Definitions and key drivers for infrastructure
Figure 15e: Definitions and key drivers for infrastructure
Figure 15f: Definitions and key drivers for infrastructure


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