The Operator business services: USA forecast 2018–2023

US Operator Business Services Market Analysis and Forecast 2023

Operator business revenue in the USA goes flat, with mobile data services compensating for the decline. Most operator revenue will come from large enterprises, with growth from micro enterprises Mobile data revenue partly compensates for declines in voice and messaging with IoT deployments drives.

This report provides an outlook on the business telecoms and ICT services market in the USA. It highlights overall revenue trends and identifies the key services that will deliver growth opportunities for revenue from businesses of different sizes.

5.Executive summary
Executive summary: operator revenue from legacy services is declining, but we expect to see revenue growth from IoT and other value-added business services
Implications for operators
Forecast results
Operator business revenue in the USA will remain broadly flat, and growth in fixed and mobile data services will compensate for the decline in legacy voice services
Most operator revenue will come from large enterprises, but growth will come from micro enterprises
Mobile data revenue partly compensates for declines in voice and messaging; the increased number of IoT deployments drives small overall growth in mobile services
Revenue growth from broadband and dedicated connections will largely offset declines from legacy fixed voice services
High-bandwidth broadband and dedicated connections services will continue to grow in importance
The addressable market for other business services will continue to grow as enterprises adopt additional cloud-based business solutions
Operator revenue from other business services forms a small but rapidly growing share of the overall business revenue
The broader enterprise IT and managed services market includes more services than those addressed by operators and is currently worth around USD550 billion
Operator profiles
The US enterprise market is characterised by the presence of a large number of regional players
19.Operator profiles: AT&T
Operator profiles: Verizon
Operator profiles: CenturyLink
Operator profiles: Comcast
Operator profiles: Zayo
Operator profiles: Sprint
Operator profiles: GTT
Forecast methodology and assumptions
Forecast methodology and assumptions: presentation of results
Forecast methodology and assumptions: market definition
Forecast methodology and assumptions: modelling approach
Forecast methodology and assumptions: mobile services
Forecast methodology and assumptions: fixed services [1]
Forecast methodology and assumptions: fixed services [2]
Forecast methodology and assumptions: other business services [1]
Forecast methodology and assumptions: other business services [2]
Forecast methodology and assumptions: broader IT categories

About the authors


List Of Figures

Figure 1: Change in telecoms operator retail revenue from businesses by service type, USA, 2018–2023

Figure 2: Connections for businesses and CAGRs by type of connection, USA, 2018–2023

Figure 3: Telecoms operator retail revenue from businesses in 2018 and CAGR for 2018–2023 by enterprise size, USA

Figure 4: Telecoms operator retail revenue from businesses by service type, USA, 2014–2023

Figure 5: Percentage of operator retail revenue from businesses in 2018 and CAGR for 2018–2023 by service type, USA
Figure 6: Percentages of retail revenue, total employees and total enterprises by enterprise size, USA, 2018
Figure 7: Telecoms operator retail revenue from businesses by service type and enterprise size, USA, 2018 and 2023
Figure 8: Telecoms operator mobile service retail revenue and connections for businesses, USA, 2014–2023
Figure 9: Telecoms operator fixed service retail revenue and connections for businesses, USA, 2014–2023
Figure 10: Number of business fixed broadband and dedicated connections by type of connection, USA, 2014–2023
Figure 11: Other business services retail revenue from businesses by service type, USA, 2014–2023
Figure 12: Other business services retail revenue from businesses by service type and provider and operators’ share of this revenue by service type, USA, 2023
Figure 13: Enterprise IT and managed services market, 2018– 2023

Figure 14: Number of business and government-grade voice connections, by type of subscription and operator, December 2016
Figure 15: AT&T business revenue, by service, 2017–2018
Figure 16: Verizon business revenue, by type of product, fixed only, 2017–2018
Figure 17: CenturyLink business revenue, by size of business, 2017–2018
Figure 18: Comcast business revenue, 2012–2018
Figure 19: Zayo business and wholesale revenue, by type of service, 2017–2018
Figure 20: Charter business revenue, by business size, 2017–2018
Figure 21: Percentage of enterprises, employees and business sites by enterprise size, USA, 2018
Figure 22: Diagram of the forecast modelling approach
Figure 23: Definitions and key drivers for mobile services
Figure 24a: Definitions and key drivers for fixed services

Figure 24b: Definitions and key drivers for fixed services
Figure 25a: Definitions and key drivers for other business services

Figure 25b: Definitions and key drivers for other business services
Figure 26: Description of broader IT categories tracked by AMI Partners


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