The Managed service provider services: North America forecast 2018–2023

Managed service provider services: North America forecast 2018–2023

We expect that MSPs will account for 13% of the USD900 billion ICT market in North America by 2023. This report forecasts MSPs’ revenue in nine different ICT service categories and according to business size. More-granular details on the three most important service categories for MSPs are also provided.

Managed service providers (MSPs) have a large and rapidly expanding opportunity. We expect that MSPs will account for 13% of the USD900 billion ICT market in North America by 2023. This report provides forecasts for nine different ICT service categories, with more-granular detail on the three most important service categories for MSPs: IT and managed services, infrastructure and business applications.

THIS REPORT PROVIDES:

  • forecasts for nine different high-level service categories from 2018–2023
  • cloud and on-premises revenue growth comparisons
  • forecasts for spending across businesses of different sizes
  • more-granular forecasts for the service categories that are most important to MSPs: IT and managed services, infrastructure and business applications.

7.Executive summary
Executive summary: MSPs’ revenue will grow at a CAGR of 12% between 2018 and 2023, driven by IT and managed services, business applications and infrastructure
Forecast results
MSPs in NA will generate USD120 billion of revenue in 2023, which is around 13% of the total ICT market in the region
IT and managed services, infrastructure and business applications account for 78% of MSPs’ revenue in NA and are expected to deliver significant revenue growth
MSPs’ core target market is businesses with around 10–250 employees in NA, but businesses of all sizes offer revenue growth opportunities

IT and managed services: this category accounts for most of MSPs’ revenue in NA and 65% of this revenue comes from support and consulting services
Infrastructure is one of the largest and fastest-growing components of MSPs’ portfolios, driven by the growing demand for cloud server and networking services
Business applications revenue will increase at a CAGR of 20% in NA between 2018 and 2023, driven by basic SaaS such as email and productivity suites
Forecast methodology and definitions

17.Our methodology: we use extensive primary research, along with vendor and macroeconomic insights to size and segment the market opportunity and outlook
Definitions: IT and managed services [1]
Definitions: IT and managed services [2]
Definitions: IT and managed services [3]
Definitions: infrastructure [1]
Definitions: infrastructure [2]
Definitions: infrastructure [3]
Definitions: infrastructure [4]
Definitions: infrastructure [5]
Definitions: infrastructure [6]
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About the author
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List Of Figures


Figure 1: Change in MSPs’ revenue, by level 1 category, North America, 2018–2023
Figure 2: MSPs’ revenue, split by cloud and on-premises, North America, 2018–2023
Figure 3: MSPs’ revenue in 2018, and CAGR for revenue 2018–2023, by business size, North America
Figure 4: Business spending on ICT services in 2018 and CAGR 2018–2023, by channel, North America
Figure 5: Total business spending on ICT services, and MSPs’ share, North America, 2018–2023
Figure 6: MSPs’ revenue, by level 1 category, North America, 2018–2023
Figure 7: MSPs’ revenue in 2018 and CAGR 2018–2023, by level 1 category, North America
Figure 8: MSPs’ revenue, by business size, North America, 2018–2023
Figure 9: MSPs’ revenue and CAGR, by level 1 category and business size, North America, 2018–2023
Figure 10: MSPs’ revenue from IT and managed services, by aggregated level 3 categories, North America, 2018–20232
Figure 11: MSPs’ revenue from infrastructure, split by cloud and on-premises, North America, 2018–2023
Figure 12: MSPs’ revenue from infrastructure services, by level 3 category, North America, 2018–2023
Figure 13: MSPs’ revenue from business applications, by level 2 category, North America, 2018–2023
Figure 14a: Definitions and key drivers for IT and managed services
Figure 14b: Definitions and key drivers for IT and managed services
Figure 14c: Definitions and key drivers for IT and managed services
Figure 15a: Definitions and key drivers for infrastructure
Figure 15b: Definitions and key drivers for infrastructure
Figure 15c: Definitions and key drivers for infrastructure
Figure 15d: Definitions and key drivers for infrastructure
Figure 15e: Definitions and key drivers for infrastructure
Figure 15f: Definitions and key drivers for infrastructure








 


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