Market Research Reports and Industry Reports

Cloud-Based ITSM Market by Solution (Service Portfolio Management, Change & Configuration Management, Service Desk Software, Operations & Performance Management, Dashboard, Reporting, & Analytics), Service, Vertical, & Region - Global Forecast to 2021

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Widespread adoption of Bring-Your-Own-Device (BYOD) policies and advent of advanced technologies such as big data and IoT are driving the cloud-based ITSM market”
 The global cloud-based IT Service Management (ITSM) market size is estimated to grow from USD 4.41 billion in 2016 to USD 8.78 billion by 2021, at a Compound Annual Growth Rate (CAGR) of 14.8% from 2016 to 2021. The cloud-based ITSM market is driven by factors such as widespread adoption of BYOD policies and increasing mobile workforce, advent of advanced technologies such as big data and IoT, and benefits of agile implementation, easy deployment, and subscription-based pricing.
 
 “The dashboard, reporting, and analytics market is expected to gain high traction during the forecast period”
 

 The dashboard, reporting, and analytics market is estimated to grow with high CAGR during the forecast period. Dashboard, reporting and analytics solutions are gaining traction in the market as they help to automate the process of collecting, organizing, and identifying patterns in diverse and fast-changing IT service environments to identify problems faster and improvise IT performance.
 
 “North America is expected to contribute the largest market share during the forecast period”
 

 North America has captured the largest market share in 2016. This region has witnessed rapid adoption of BYOD policies for enhanced productivity, employee satisfaction, and cost effectiveness. These policies require remote accessibility of information, which is facilitated by cloud-based ITSM solutions. Latin America is the fastest growing region with the highest CAGR. Organizations here are emphasizing on offering better customer experience to be able to differentiate themselves from the competitors, which is a major reason for the high demand for cloud-based ITSM solutions in this region.
 
 In the process of determining and verifying the market size for several segments and subsegments gathered through secondary research, extensive primary interviews were conducted with key people.
 
  The break-up of profiles of primary participants is given below:
 • By Company Type: Tier 1: 15%, Tier 2: 40%, and Tier 3: 45%
 • By Designation: C level: 55%, Director level: 25%, and Others: 20%
 • By Region: North America: 43%, Europe: 38%, Asia-Pacific: 15%, Rest of the World: 4%

 1 INTRODUCTION 14
 1.1 OBJECTIVES OF THE REPORT 14
 1.2 MARKET DEFINITION 14
 1.3 MARKET SCOPE 15
 1.3.1 MARKETS COVERED 15
 1.3.2 YEARS CONSIDERED IN THE REPORT 16
 1.4 CURRENCY 16
 1.5 LIMITATIONS 16
 1.6 STAKEHOLDERS 17
 2 RESEARCH METHODOLOGY 18
 2.1 INTRODUCTION 18
 2.2 RESEARCH DATA 19
 2.2.1 SECONDARY DATA 19
 2.2.1.1 Key data from secondary sources 19
 2.2.2 PRIMARY DATA 19
 2.2.2.1 Key data from primary sources 20
 2.2.2.2 Key industry insights 21
 2.2.2.3 Breakdown of primary interviews 21
 2.3 MARKET SIZE ESTIMATION 22
 2.3.1 BOTTOM-UP APPROACH 22
 2.3.2 TOP-DOWN APPROACH 23
 2.4 MARKET BREAKDOWN AND DATA TRIANGULATION 24
 2.5 RESEARCH ASSUMPTIONS 25
 3 EXECUTIVE SUMMARY 26
 4 PREMIUM INSIGHTS 30
 4.1 ATTRACTIVE MARKET OPPORTUNITIES IN THE CLOUD-BASED ITSM MARKET 30
 4.2 CLOUD-BASED ITSM MARKET, BY SOLUTION 31
 4.3 CLOUD-BASED ITSM MARKET, BY ORGANIZATION SIZE 31
 4.4 GLOBAL CLOUD-BASED ITSM MARKET, BY VERTICAL AND REGION 32
 4.5 LIFECYCLE ANALYSIS, BY REGION, 2016 33
 5 MARKET OVERVIEW 34
 5.1 INTRODUCTION 35
 5.2 EVOLUTION 35
 5.3 MARKET SEGMENTATION 36
 5.3.1 BY SOLUTION 36
 5.3.2 BY SERVICE 37
 5.3.3 BY ORGANIZATION SIZE 37
 5.3.4 BY VERTICAL 38
 5.3.5 BY REGION 38
 5.4 MARKET DYNAMICS 39
 5.4.1 DRIVERS 40
 5.4.1.1 Widespread adoption of BYOD policies and increasing mobile workforce 40
 5.4.1.2 Advent of advanced technologies such as big data and IoT 40
 5.4.1.3 Benefits of agile implementation, easy deployment, and subscription-based pricing 40
 5.4.2 RESTRAINTS 40
 5.4.2.1 Security and privacy concerns 40
 5.4.2.2 High network bandwidth requirements 41
 5.4.3 OPPORTUNITIES 41
 5.4.3.1 Increasing adoption rate of cloud-based technologies 41
 5.4.3.2 Increasing demand of cloud-based ITSM solutions among the SMEs 41
 5.4.4 CHALLENGES 41
 5.4.4.1 Integration concerns with traditional architectures 41
 5.4.4.2 Lack of expertise 42
 6 INDUSTRY TRENDS 43
 6.1 INTRODUCTION 43
 6.2 VALUE CHAIN ANALYSIS 43
 6.3 STRATEGIC BENCHMARKING 45
 6.4 PORTFOLIO COMPARISON 46
 7 CLOUD-BASED ITSM MARKET ANALYSIS, BY SOLUTION 47
 7.1 INTRODUCTION 48
 7.2 SERVICE PORTFOLIO MANAGEMENT 49
 7.2.1 SERVICE LEVEL MANAGEMENT 49
 7.2.2 IT ASSET MANAGEMENT 49
 7.2.3 FINANCIAL MANAGEMENT 50
 7.3 CONFIGURATION AND CHANGE MANAGEMENT 50
 7.3.1 CONFIGURATION MANAGEMENT 50
 7.3.2 CHANGE AND RELEASE MANAGEMENT 51
 7.4 SERVICE DESK SOFTWARE 51
 7.4.1 EVENT AND INCIDENT MANAGEMENT 51
 7.4.2 PROBLEM MANAGEMENT 52
 7.4.3 ACCESS MANAGEMENT 52
 7.4.4 REQUEST FULFILLMENT AND SELF-SERVICE SOLUTIONS 52
 7.5 OPERATIONS AND PERFORMANCE MANAGEMENT 53
 7.5.1 AVAILABILITY MANAGEMENT 53
 7.5.2 PERFORMANCE MONITORING AND IT OPERATIONS MANAGEMENT 53
 7.5.3 WORKLOAD AUTOMATION 53
 7.6 DASHBOARD, REPORTING, AND ANALYTICS 54
 8 CLOUD-BASED ITSM MARKET ANALYSIS, BY SERVICE 55
 8.1 INTRODUCTION 56
 8.2 PROFESSIONAL SERVICES 57
 8.3 MANAGED SERVICES 58
 9 CLOUD-BASED ITSM MARKET ANALYSIS, BY ORGANIZATION SIZE 59
 9.1 INTRODUCTION 60
 9.2 SMALL AND MEDIUM ENTERPRISES 61
 9.3 LARGE ENTERPRISES 62
 10 CLOUD-BASED ITSM MARKET ANALYSIS, BY INDUSTRY VERTICAL 64
 10.1 INTRODUCTION 65
 10.2 BANKING, FINANCIAL SERVICES, AND INSURANCE 66
 10.3 TELECOM AND IT 67
 10.4 HEALTHCARE AND LIFE SCIENCES 68
 10.5 RETAIL AND CONSUMER PACKAGED GOODS 70
 10.6 GOVERNMENT AND PUBLIC SECTOR 71
 10.7 ENERGY AND UTILITIES 72
 10.8 TRAVEL AND HOSPITALITY 73
 10.9 MANUFACTURING 75
 10.10 EDUCATION 76
 10.11 OTHERS 77
 11 GEOGRAPHIC ANALYSIS 79
 11.2 NORTH AMERICA 81
 11.3 EUROPE 85
 11.4 ASIA-PACIFIC 87
 11.5 MIDDLE EAST AND AFRICA 91
 11.6 LATIN AMERICA 94
 12 COMPETITIVE LANDSCAPE 98
 12.1 OVERVIEW 98
 12.2 COMPETITIVE SITUATION AND TRENDS 99
 12.2.1 NEW PRODUCT LAUNCHES 100
 12.2.2 PARTNERSHIPS, AGREEMENTS, AND COLLABORATIONS 104
 12.2.3 MERGERS AND ACQUISITIONS 107
 12.2.4 EXPANSIONS 108
 13 COMPANY PROFILES 109
 Business Overview, Products & Services, Key Insights, Recent Developments, SWOT Analysis, MnM View)*
 13.1 INTRODUCTION 109
 13.2 BMC SOFTWARE, INC. 110
 13.3 CA TECHNOLOGIES 113
 13.4 SERVICENOW, INC. 116
 13.5 CHERWELL SOFTWARE, LLC 119
 13.6 HEWLETT PACKARD ENTERPRISE COMPANY 122
 13.7 CITRIX SYSTEMS, INC. 125
 13.8 AXIOS SYSTEMS PLC 128
 13.9 IBM CORPORATION 130
 13.10 HEAT SOFTWARE USA, INC. 131
 13.11 HORNBILL CORPORATE LIMITED 134
 *Details on Business Overview, Products & Services, Key Insights, Recent Developments, SWOT Analysis, MnM View might not be captured in case of unlisted companies.
 14 KEY INNOVATORS 136
 14.1 MANAGEENGINE (ZOHO CORPORATION) 136
 14.1.1 BUSINESS OVERVIEW 136
 14.1.2 PRODUCTS OFFERED 136
 14.1.3 RECENT DEVELOPMENTS 136
 14.2 SYSAID TECHNOLOGIES LTD. 137
 14.2.1 BUSINESS OVERVIEW 137
 14.2.2 PRODUCTS OFFERED 137
 14.2.3 RECENT DEVELOPMENTS 137
 14.3 SERENA SOFTWARE, INC. 139
 14.3.1 BUSINESS OVERVIEW 139
 14.3.2 PRODUCTS AND SERVICES OFFERED 139
 14.3.3 RECENT DEVELOPMENTS 140
 14.4 LANDESK SOFTWARE 141
 14.4.1 BUSINESS OVERVIEW 141
 14.4.2 PRODUCTS AND SERVICES OFFERED 141
 14.4.3 RECENT DEVELOPMENTS 141
 14.5 CLOUDHEALTH TECHNOLOGIES, INC. 143
 14.5.1 BUSINESS OVERVIEW 143
 14.5.2 PRODUCTS AND SERVICES OFFERED 143
 14.5.3 RECENT DEVELOPMENTS 144
 15 APPENDIX 145
 15.1 KEY INDUSTRY INSIGHTS 145
 15.2 DISCUSSION GUIDE 146
 15.3 KNOWLEDGE STORE: MARKETSANDMARKETS’ SUBSCRIPTION PORTAL 149
 15.4 INTRODUCING RT: REAL-TIME MARKET INTELLIGENCE 151
 15.5 AVAILABLE CUSTOMIZATIONS 152
 15.6 RELATED REPORTS 153


List Of Tables

 

TABLE 1 CLOUD-BASED ITSM MARKET SIZE AND GROWTH, 2014–2021 (USD BILLION) 27
TABLE 2 CLOUD-BASED ITSM MARKET SIZE, BY SOLUTION, 2014–2021 (USD MILLION) 49
TABLE 3 SERVICE PORTFOLIO MANAGEMENT: CLOUD-BASED ITSM MARKET SIZE,
BY REGION, 2014–2021 (USD MILLION) 50
TABLE 4 CONFIGURATION AND CHANGE MANAGEMENT: CLOUD-BASED ITSM MARKET SIZE, BY REGION, 2014–2021 (USD MILLION) 51
TABLE 5 SERVICE DESK SOFTWARE: CLOUD-BASED ITSM MARKET SIZE, BY REGION,
2014–2021 (USD MILLION) 52
TABLE 6 OPERATIONS AND PERFORMANCE MANAGEMENT: CLOUD-BASED ITSM MARKET SIZE, BY REGION, 2014–2021 (USD MILLION) 53
TABLE 7 DASHBOARD, REPORTING, AND ANALYTICS: CLOUD-BASED ITSM MARKET SIZE,
BY REGION, 2014–2021 (USD MILLION) 54
TABLE 8 CLOUD-BASED ITSM MARKET SIZE, BY SERVICE, 2014–2021 (USD MILLION) 56
TABLE 9 PROFESSIONAL SERVICES: CLOUD-BASED ITSM MARKET SIZE, BY REGION,
2014–2021 (USD MILLION) 57
TABLE 10 MANAGED SERVICES: CLOUD-BASED ITSM MARKET SIZE, BY REGION,
2014–2021 (USD MILLION) 58
TABLE 11 CLOUD-BASED ITSM MARKET SIZE, BY ORGANIZATION SIZE,
2014–2021 (USD MILLION) 60
TABLE 12 SMALL AND MEDIUM ENTERPRISES: CLOUD-BASED ITSM MARKET SIZE,
BY REGION, 2014–2021 (USD MILLION) 61
TABLE 13 SMALL AND MEDIUM ENTERPRISES: CLOUD-BASED ITSM MARKET SIZE,
BY VERTICAL, 2014–2021 (USD MILLION) 62
TABLE 14 LARGE ENTERPRISES: CLOUD-BASED ITSM MARKET SIZE, BY REGION,
2014–2021 (USD MILLION) 63
TABLE 15 LARGE ENTERPRISES: CLOUD-BASED ITSM MARKET SIZE, BY VERTICAL,
2014–2021 (USD MILLION) 63
TABLE 16 CLOUD-BASED ITSM MARKET SIZE, BY VERTICAL, 2014–2021 (USD MILLION) 65
TABLE 17 BANKING, FINANCIAL SERVICES, AND INSURANCE: CLOUD-BASED ITSM MARKET SIZE, BY ORGANIZATION SIZE, 2014–2021 (USD MILLION) 66
TABLE 18 BANKING, FINANCIAL SERVICES, AND INSURANCE: CLOUD-BASED ITSM MARKET SIZE, BY REGION, 2014–2021 (USD MILLION) 67
TABLE 19 TELECOM AND IT: CLOUD-BASED ITSM MARKET SIZE, BY ORGANIZATION SIZE, 2014–2021 (USD MILLION) 68
TABLE 20 TELECOM AND IT: CLOUD-BASED ITSM MARKET SIZE, BY REGION,
2014–2021 (USD MILLION) 68
TABLE 21 HEALTHCARE AND LIFE SCIENCES: CLOUD-BASED ITSM MARKET SIZE,
BY ORGANIZATION SIZE, 2014–2021 (USD MILLION) 69
TABLE 22 HEALTHCARE AND LIFE SCIENCES: CLOUD-BASED ITSM MARKET SIZE, BY REGION, 2014–2021 (USD MILLION) 69
TABLE 23 RETAIL AND CPG: CLOUD-BASED ITSM MARKET SIZE, BY ORGANIZATION SIZE, 2014–2021 (USD MILLION) 70
TABLE 24 RETAIL AND CPG: CLOUD-BASED ITSM MARKET SIZE, BY REGION,
2014–2021 (USD MILLION) 70
TABLE 25 GOVERNMENT AND PUBLIC SECTOR: CLOUD-BASED ITSM MARKET SIZE,
BY ORGANIZATION SIZE, 2014–2021 (USD MILLION) 71
TABLE 26 GOVERNMENT AND PUBLIC SECTOR: CLOUD-BASED ITSM MARKET SIZE,
BY REGION, 2014–2021 (USD MILLION) 72
TABLE 27 ENERGY AND UTILITIES: CLOUD-BASED ITSM MARKET SIZE, BY ORGANIZATION SIZE, 2014–2021 (USD MILLION) 72
TABLE 28 ENERGY AND UTILITIES: CLOUD-BASED ITSM MARKET SIZE, BY REGION,
2014–2021 (USD MILLION) 73
TABLE 29 TRAVEL AND HOSPITALITY: CLOUD-BASED ITSM MARKET SIZE, BY ORGANIZATION SIZE, 2014–2021 (USD MILLION) 74
TABLE 30 TRAVEL AND HOSPITALITY: CLOUD-BASED ITSM MARKET SIZE, BY REGION,
2014–2021 (USD MILLION) 74
TABLE 31 MANUFACTURING: CLOUD-BASED ITSM MARKET SIZE, BY ORGANIZATION SIZE, 2014–2021 (USD MILLION) 75
TABLE 32 MANUFACTURING: CLOUD-BASED ITSM MARKET SIZE, BY REGION,
2014–2021 (USD MILLION) 75
TABLE 33 EDUCATION: CLOUD-BASED ITSM MARKET SIZE, BY ORGANIZATION SIZE,
2014–2021 (USD MILLION) 76
TABLE 34 EDUCATION: CLOUD-BASED ITSM MARKET SIZE, BY REGION,
2014–2021 (USD MILLION) 76
TABLE 35 OTHERS: CLOUD-BASED ITSM MARKET SIZE, BY ORGANIZATION SIZE,
2014–2021 (USD MILLION) 77
TABLE 36 OTHERS: CLOUD-BASED ITSM MARKET SIZE, BY REGION,
2014–2021 (USD MILLION) 78
TABLE 37 CLOUD-BASED ITSM MARKET SIZE, BY REGION, 2014–2021 (USD MILLION) 81
TABLE 38 NORTH AMERICA: CLOUD-BASED ITSM MARKET SIZE, BY SOLUTION AND SERVICE, 2014–2021 (USD MILLION) 83
TABLE 39 NORTH AMERICA: CLOUD-BASED ITSM MARKET SIZE, BY SOLUTION,
2014–2021 (USD MILLION) 83
TABLE 40 NORTH AMERICA: CLOUD-BASED ITSM MARKET SIZE, BY SERVICE,
2014–2021 (USD MILLION) 83
TABLE 41 NORTH AMERICA: CLOUD-BASED ITSM MARKET SIZE, BY ORGANIZATION SIZE, 2014–2021(USD MILLION) 84
TABLE 42 NORTH AMERICA: CLOUD-BASED ITSM MARKET SIZE, BY VERTICAL,
2014–2021 (USD MILLION) 84
TABLE 43 EUROPE: CLOUD-BASED ITSM MARKET SIZE, BY SOLUTION AND SERVICE,
2014–2021 (USD MILLION) 85
TABLE 44 EUROPE: CLOUD-BASED ITSM MARKET SIZE, BY SOLUTION,
2014–2021 (USD MILLION) 85
TABLE 45 EUROPE: CLOUD-BASED ITSM MARKET SIZE, BY SERVICE,
2014–2021 (USD MILLION) 86
TABLE 46 EUROPE: CLOUD-BASED ITSM MARKET SIZE, BY ORGANIZATION SIZE,
2014–2021(USD MILLION) 86
TABLE 47 EUROPE: CLOUD-BASED ITSM MARKET SIZE, BY VERTICAL,
2014–2021 (USD MILLION) 87
TABLE 48 ASIA-PACIFIC: CLOUD-BASED ITSM MARKET SIZE, BY SOLUTION AND SERVICE, 2014–2021 (USD MILLION) 89
TABLE 49 ASIA-PACIFIC: CLOUD-BASED ITSM MARKET SIZE, BY SOLUTION,
2014–2021 (USD MILLION) 89
TABLE 50 ASIA-PACIFIC: CLOUD-BASED ITSM MARKET SIZE, BY SERVICE,
2014–2021 (USD MILLION) 90
TABLE 51 ASIA-PACIFIC: CLOUD-BASED ITSM MARKET SIZE, BY ORGANIZATION SIZE,
2014–2021(USD MILLION) 90
TABLE 52 ASIA-PACIFIC: CLOUD-BASED ITSM MARKET SIZE, BY VERTICAL,
2014–2021 (USD MILLION) 91
TABLE 53 MIDDLE EAST AND AFRICA: CLOUD-BASED ITSM MARKET SIZE, BY SOLUTION AND SERVICE, 2014–2021 (USD MILLION) 92
TABLE 54 MIDDLE EAST AND AFRICA: CLOUD-BASED ITSM MARKET SIZE, BY SOLUTION, 2014–2021 (USD MILLION) 92
TABLE 55 MIDDLE EAST AND AFRICA: CLOUD-BASED ITSM MARKET SIZE, BY SERVICE, 2014–2021 (USD MILLION) 93
TABLE 56 MIDDLE EAST AND AFRICA: CLOUD-BASED ITSM MARKET SIZE, BY ORGANIZATION SIZE, 2014–2021(USD MILLION) 93
TABLE 57 MIDDLE EAST AND AFRICA: CLOUD-BASED ITSM MARKET SIZE, BY VERTICAL, 2014–2021 (USD MILLION) 94
TABLE 58 LATIN AMERICA: CLOUD-BASED ITSM MARKET SIZE, BY SOLUTION AND SERVICE, 2014–2021 (USD MILLION) 95
TABLE 59 LATIN AMERICA: CLOUD-BASED ITSM MARKET SIZE, BY SOLUTION,
2014–2021 (USD MILLION) 95
TABLE 60 LATIN AMERICA: CLOUD-BASED ITSM MARKET SIZE, BY SERVICE,
2014–2021 (USD MILLION) 96
TABLE 61 LATIN AMERICA: CLOUD-BASED ITSM MARKET SIZE, BY ORGANIZATION SIZE, 2014–2021(USD MILLION) 96
TABLE 62 LATIN AMERICA: CLOUD-BASED ITSM MARKET SIZE, BY VERTICAL,
2014–2021 (USD MILLION) 97
TABLE 63 NEW PRODUCT LAUNCHES, 2012–2016 100
TABLE 64 PARTNERSHIPS, AGREEMENTS, AND COLLABORATIONS, 2012–2016 104
TABLE 65 MERGERS AND ACQUISITIONS, 2013–2016 107
TABLE 66 EXPANSIONS, 2012–2016 108


List Of Figures

 FIGURE 1 GLOBAL CLOUD-BASED ITSM MARKET: RESEARCH DESIGN 18
 FIGURE 2 BREAKDOWN OF PRIMARIES: BY COMPANY TYPE, DESIGNATION, AND REGION 21
 FIGURE 3 MARKET SIZE ESTIMATION METHODOLOGY: BOTTOM-UP APPROACH 22
 FIGURE 4 MARKET SIZE ESTIMATION METHODOLOGY: TOP-DOWN APPROACH 23
 FIGURE 5 MARKET BREAKDOWN AND DATA TRIANGULATION 24
 FIGURE 6 ASSUMPTIONS 25
 FIGURE 7 DASHBOARD, REPORTING, AND ANALYTICS SEGMENT IS EXPECTED TO GROW AT THE HIGHEST RATE DURING THE FORECAST PERIOD 27
 FIGURE 8 PROFESSIONAL SERVICES SEGMENT IS EXPECTED TO DOMINATE THE CLOUD-BASED ITSM SERVICES MARKET 28
 FIGURE 9 LARGE ENTERPRISES SEGMENT IS EXPECTED TO HAVE THE LARGEST SHARE IN THE CLOUD-BASED ITSM MARKET 28
 FIGURE 10 NORTH AMERICA IS EXPECTED TO LEAD THE CLOUD-BASED ITSM MARKET IN 2016 29
 FIGURE 11 INCREASING NEED FOR MANAGING COMPLEX IT SERVICE PORTFOLIOS IS DRIVING THE GROWTH OF CLOUD-BASED ITSM SOLUTIONS 30
 FIGURE 12 OPERATIONS AND PERFORMANCE MANAGEMENT SOLUTION IS EXPECTED TO HAVE THE HIGHEST MARKET SHARE OF THE CLOUD-BASED ITSM MARKET 31
 FIGURE 13 LARGE ENTERPRISES IS EXPECTED TO CONTRIBUTE THE LARGEST MARKET SHARE THROUGHOUT THE FORECAST PERIOD 31
 FIGURE 14 TELECOMMUNICATION AND IT VERTICAL AND NORTH AMERICA REGION ARE EXPECTED TO ACCOUNT FOR THE HIGHEST SHARE 32
 FIGURE 15 CLOUD-BASED ITSM REGIONAL LIFECYCLE: ASIA-PACIFIC EXHIBITS POTENTIAL GROWTH DURING THE FORECAST PERIOD 33
 FIGURE 16 CLOUD-BASED ITSM MARKET: EVOLUTION 36
 FIGURE 17 CLOUD-BASED ITSM MARKET SEGMENTATION: BY SOLUTION 36
 FIGURE 18 CLOUD-BASED ITSM MARKET SEGMENTATION: BY SERVICE 37
 FIGURE 19 CLOUD-BASED ITSM MARKET SEGMENTATION: BY ORGANIZATION SIZE 37
 FIGURE 20 CLOUD-BASED ITSM MARKET SEGMENTATION: BY VERTICAL 38
 FIGURE 21 CLOUD-BASED ITSM MARKET SEGMENTATION: BY REGION 38
 FIGURE 22 CLOUD-BASED IT SERVICE MANAGEMENT: MARKET DYNAMICS 39
 FIGURE 23 CLOUD-BASED ITSM MARKET: VALUE CHAIN 44
 FIGURE 24 STRATEGIC BENCHMARKING 45
 FIGURE 25 PORTFOLIO COMPARISON: CLOUD-BASED ITSM MARKET 46
 FIGURE 26 OPERATIONS AND PERFORMANCE MANAGEMENT SEGMENT IS EXPECTED TO DOMINATE THE MARKET THROUGHOUT THE FORECAST PERIOD 48
 FIGURE 27 MANAGED SERVICES SEGMENT TO GROW AT A HIGH RATE DURING THE FORECAST PERIOD 56
 FIGURE 28 LOW CAPEX AND OPEX ARE DRIVING SMES TO ADOPT CLOUD-BASED ITSM SOLUTIONS 60
 FIGURE 29 HEALTHCARE AND LIFE SCIENCES VERTICAL IS EXPECTED TO GAIN THE HIGHEST TRACTION DURING THE FORECAST PERIOD 65
 FIGURE 30 LATIN AMERICA IS EXPECTED TO GROW AT THE HIGHEST RATE, CLOSELY FOLLOWED BY ASIA-PACIFIC 80
 FIGURE 31 LATIN AMERICA IS EXPECTED TO EXHIBIT THE HIGHEST GROWTH RATE DUE TO THE HUGE INVESTMENTS BY THE MARKET PLAYERS IN THE REGION 81
 FIGURE 32 NORTH AMERICA: MARKET SNAPSHOT 82
 FIGURE 33 ASIA-PACIFIC: MARKET SNAPSHOT 88
 FIGURE 34 COMPANIES ADOPTED NEW PRODUCT LAUNCHES AND PARTNERSHIPS AS KEY GROWTH STRATEGIES DURING 2012–2016 98
 FIGURE 35 MARKET EVALUATION FRAMEWORK 99
 FIGURE 36 BATTLE FOR MARKET SHARE: NEW PRODUCT LAUNCH IS THE KEY STRATEGY 100
 FIGURE 37 GEOGRAPHIC REVENUE MIX OF TOP MARKET PLAYERS 109
 FIGURE 38 BMC SOFTWARE, INC.: COMPANY SNAPSHOT 110
 FIGURE 39 BMC SOFTWARE, INC.: SWOT ANALYSIS 112
 FIGURE 40 CA TECHNOLOGIES: COMPANY SNAPSHOT 113
 FIGURE 41 CA TECHNOLOGIES: SWOT ANALYSIS 115
 FIGURE 42 SERVICENOW, INC.: COMPANY SNAPSHOT 116
 FIGURE 43 SERVICENOW, INC.: SWOT ANALYSIS 118
 FIGURE 44 CHERWELL SOFTWARE, LLC: SWOT ANALYSIS 121
 FIGURE 45 HEWLETT PACKARD ENTERPRISE COMPANY: COMPANY SNAPSHOT 122
 FIGURE 46 HEWLETT PACKARD ENTERPRISE COMPANY: SWOT ANALYSIS 124
 FIGURE 47 CITRIX SYSTEMS, INC.: COMPANY SNAPSHOT 125
 FIGURE 48 IBM CORPORATION: COMPANY SNAPSHOT 130
 FIGURE 49 CLOUDHEALTH TECHNOLOGIES, INC.: COMPANY SNAPSHOT 143


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Published Date : Jun 2016
No. of Pages :155
Country :Global
Category :Telecommunications
Publisher :MarketsandMarkets
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