UK Home Delivery and Fulfilment 2009 - Business Market Research Reports

UK Home Delivery and Fulfilment 2009

Published Date : 13 October 2009

Pages : 226

Add to Cart - UK Home Delivery and Fulfilment 2009

Introduction

UK Home Delivery & Fulfilment 2009 provides detailed analysis of the home delivery market. It includes both market and consumer data and uses a survey of nearly 2,000 customers to examine the key trends within nine retail sectors. With the home delivery market becoming increasingly competitive this report offers real insight into the opportunities and threats in the market.

Scope

*Detailed analysis of the channels within home delivery including store based, e-retail, mail order and TV shopping.

*Thorough examination of the key characteristics of home delivery shoppers including demographic profile and motivation for using home delivery.

*Analysis of nine retail sectors including clothing & footwear, electricals, food & grocery, furniture & floorcoverings and music & video.

*Overview and competitive assessment of leading logistics and fulfilment operators.

Highlights

We predict that the home delivery market will decline by 2.0% in 2009. This is largely due to a substantial decline in sales through the store-based channel, with items in the electricals and furniture & floorcoverings sectors badly impacted by the recession.

Sales via the internet will overtake store-based sales as the largest component of home delivery in 2009. While sales growth is slowing, at 12.0% it will outstrip the only other home delivery channel in positive ground TV shopping.

Amazon has increased its lead over eBay, as the retailer most used for home delivery. 24.3% of home delivery shoppers mentioned it compared with 18.6% in the previous year almost four times that of eBay

Reasons to Purchase

*Understand how the home delivery customer is changing and adapt strategies to reflect this.

*Use consumer data on home delivery usage to identify which sectors offer the most growth potential.

*Identify the key issues for both retailers and operators within the home delivery market and develop strategies to overcome these challenges.

Table of Contents :

CHAPTER 1 EXECUTIVE SUMMARY 16
Key findings 16
Main conclusions 17
CHAPTER 2 MARKET ANALYSIS 21
Introduction 21
Home delivery channel impacted by decline in big ticket purchases 21
Expenditure growth 24
Sales trend turns negative 24
Home delivery market by channel 26
Online overtakes store-based sales 26
Home delivery market by sector 32
Music & video remains buoyant 32
CHAPTER 3 CONSUMER RESEARCH SUMMARY 39
Key findings 39
Introduction 40
Customer characteristics 40
Convenience of home delivery appeals to families 40
Newspaper preferences 48
Broadsheet readers dominate home delivery 48
Delivery frequency 54
Food & Grocery is the key home delivery sector 54
Retailers used 59
Amazon continues to improve its offering 59
Motivations 63
Delivery is the only option available for many products 63
Ordering media 66
Internet continues to dominate 66
Satisfaction 71
Majority of shoppers very satisfied 71
Barriers to more frequent usage 73
Price of delivery is a deterrent 73
Attitudes to home delivery charges 76
Delivery charge is of high importance 76
Alternative delivery preferences 79
Delivery next door leads alternative delivery preferences 79
CHAPTER 4 SECTOR RESEARCH ANALYSIS 80
Books 80
Penetration growth is slowing 80
AB customers continue to dominate 83
The internet is the main reason for using home delivery 86
Clothing & footwear 90
Number of users remains level 90
Women continue to dominate 94
Time saving is increasingly important 97
DIY & gardening 102
Penetration has dropped back 102
Males continue to dominate 105
Price is increasingly important 108
Electricals 112
Recession bites 112
Priorities have been reconsidered 115
Home delivery often the only option 118
Food & grocery 122
Penetration continues to rise 122
Men realise the convenience of home delivery 125
Time saving is the main driver 128
Furniture & floorcoverings 131
Penetration improves despite difficult trading conditions 131
ABs continue to dominate 134
Difficulties transporting makes home delivery popular 137
Gifts 141
Penetration fluctuates as users grow 141
Convenience drives men to purchase gifts through home delivery 144
Time saving increasingly important 147
Health & beauty 150
Number of home delivery users declines 150
Females continue to dominate the sector 152
Price has become more important 155
Homewares 159
Recession has driven penetration down 159
Affluent ABs remain core customer 162
Nature of product suits home delivery 165
Music & video 169
Downloads affect penetration 169
ABs dominate the market 172
Low prices are now expected 175
CHAPTER 5 HOME DELIVERY & FULFILMENT OPERATORS 179
Process 179
Sector summary 181
Key issues 182
Delivery service is crucial as competition intensifies 182
Retailer perspective 185
Solutions/Responses 188
Operator services 192
e-Fulfilment specialists 193
GSI Commerce (formerly Zendor) 193
iForce 196
MetaPack 198
General parcel delivery 201
Business Post Group 201
DPD (formerly Parceline) 203
LYNX Express 205
Nightfreight 207
Royal Mail/Parcelforce 209
TNT Express 211
Home delivery specialists 213
Hermes (formerly Parcelnet) 213
Home Delivery Network 216
Logistics specialists 218
DHL Exel Supply Chain 218
Groupe Norbert Dentressangle (formerly Christian Salvesen) 220
Unipart Logistics 222
Unattended delivery solutions 224
CHAPTER 6 GLOSSARY 226
Abbreviations 226

LIST OF TABLES
Table 1: Consumer spend on goods sent by home delivery 1999-2009e 25
Table 2: Home delivery channels 1999-2009 26
Table 3: Home delivery market spending by sector 2004-2009e 34
Table 4: Year-on-growth rates by sector 2004-2009e 34
Table 5: Home delivery shares of sector spending 2004-2009e 37
Table 6: Home delivery shopper base and penetration by sector 2008 47
Table 7: Daily newspapers read by home delivery customers 2008 51
Table 8: Sunday newspapers read by home delivery customers 2008 53
Table 9: Reasons for choosing order method 2008 67
Table 10: Popularity of ordering methods for home/work delivery by sector 2008 69
Table 11: Satisfaction with elements of delivery process 2008 on 2007 72
Table 12: Satisfaction by ordering method 2008 73
Table 13: What would make you more likely to use home delivery? 2008 74
Table 14: What would make you more likely to use home delivery? (Continued) 2008 75
Table 15: Books – regional profile of home delivery shoppers 2008 84
Table 16: Clothing & footwear – regional profile vs population 2008 95
Table 17: DIY & gardening – regional profile vs population 2008 106
Table 18: Electricals – regional profile of home delivery shoppers 2008 116
Table 19: Food & grocery – regional profile vs population 2008 126
Table 20: Furniture & floorcoverings – regional profile vs population 2008 135
Table 21: Gifts – regional profile of home delivery shoppers 2008 145
Table 22: Health & beauty – regional profile vs population 2008 153
Table 23: Homewares – regional profile of home delivery shoppers 2008 163
Table 24: Music & video – regional profile vs population 2008 173
Table 25: Reason, order method and main user (m/f) by sector 2008 181
Table 26: Fulfilment issues, solutions and implications 2009 190
Table 27: Fulfilment operator service proposition summary 2009 192
Table 28: GSI Commerce company overview 2009 194
Table 29: iForce company overview 2009 196
Table 30: MetaPack company overview 2009 199
Table 31: Business Post Group company overview 2009 201
Table 32: DPD (Geopost) company overview 2009 203
Table 33: LYNX Express company overview 2009 205
Table 34: Nightfreight company overview 2009 207
Table 35: Royal Mail/Parcelforce company overview 2009 209
Table 36: TNT Express company overview 2009 211
Table 37: Hermes company overview 2009 214
Table 38: Home Delivery Network company overview 2009 217
Table 39: DHL Exel Supply Chain company overview 2009 218
Table 40: Norbert Dentressangle company overview 2009 220
Table 41: Unipart Logistics company overview 2009 222
Table 42: Unattended delivery solutions 2009 224

LIST OF FIGURES
Figure 1: Home delivery report structure 2009 21
Figure 2: Home delivery purchase process 2009 22
Figure 3: Home delivery process 2009 23
Figure 4: Home delivery market change % 2004-2009e 24
Figure 5: Home delivery channels sales breakdown % 1999-2009e 28
Figure 6: Home delivery market growth by channel 2009e on 2008 29
Figure 7: Reconciliation of mail order, e-retail, TV shopping and home delivery markets 2008 30
Figure 8: Sector shares of home delivery market 2004 and 2009e 32
Figure 9: Percentage of each demographic group using home de