Introduction

 IT Services analysis team takes an in-depth view of activity in the IT services market over the last month, covering systems integrators, IT consultancies, outsourcers and BPO providers.

Scope

*This analysis report provides: insight into the month's top stories;

*Contract news;

*Other news in brief;

*Profile of a leading vendor.

Highlights

This edition of the Monthly IT Services News Analysis includes the latest in the Satyam fraud saga and a profile of Intelenet Global Services.

Reasons to Purchase

*This brief rounds up all of the big news in the global IT services market from the past month.

*In addition, it provides in-depth analysis and opinion on the issues currently shaping the market.

*It allows users to analyze trends by IT services domain and by client industry and country.

Overview 1
Summary 1
2
Table of figures 3
Table of tables 3
News Analysis 4
New charges put the spotlight back on Satyam fraud 4
Capgemini wins Environment Agency ITO deal 6
How does the contract deliver its green credentials? 6
UK public sector will focus on full lifecycle impact 6
Rivals will be green with envy 7
Is Cuba a viable long-term nearshore delivery option? 8
DM Outsourcing Index 10
DM Outsourcing Index Rises to 113.1 10
Contract Round-Up 12
November's 10 Biggest Outsourcing Deals 12
News In Brief 13
CSC Signs $2.9bn Deal with Zurich Financial Services 13
Infosys Acquisition Boosts Insurance BPO Offering 13
HP Grows Services Revenue by 8% in Fourth Quarter 13
Company Profile 15
Intelenet Global Services 15
Our View 15
Growth Strategy 16
Market Analysis 16
Product and Services Coverage 17
Contact center management 17
Transaction processing 18
Finance and accounting services 18
Process consulting 18
Company Milestones 19
Appendix 20
Ask the analyst 20
Datamonitor consulting 20
Disclaimer 20
List of Tables
Table 1: Biggest Gainers and Losers on the DM Outsourcing Index This Month 11
Table 2: 10 Biggest Deals of the Month 12
Table 3: Intelenet Global Services - Key Facts 15

List of Figures
Figure 1: The DM Outsourcing Index Since January 2008 10
Figure 2: The DM Outsourcing Index vs the S&P 500 in 2009 (re-indexed to 100 at 1/1/09) 11
Figure 3: HP Services' revenue by business unit, fiscal year 2009 14