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1.) Key Findings

• The older Canadian generation is the fastest growing segment of online users, quickly catching up to the younger generations.

• Tax reductions plus the interest among low income consumers about the Internet, is boosting up the Brazilian B2C E-Commerce market.

• It is estimated that in several years, online tickets in Russia will account for 25%-30% of total ticket sales.

• Factors for online sales growth are Japan‘s broadband Internet, advanced home-delivery and the obsession with mobile phones.

• In April 2009, Internet users in Turkey were among the most engaged users in Europe, representing the 7th largest online audience.

2.) Effective decision support for E-Commerce managers

• E-Commerce is the sales channel of the future. However, even the brightest prospects will not materialize, unless providers keep track of trends, consumer demands and competitors in this challenging market environment. The key to entrepreneurial success in the E-Commerce market is access to objective, reliable and up-to-date information that provides an insight into the dynamics of the market. It is the one-stop source for these facts.

3.) Contents

• Qualitative information (trends) as well as quantitative information (statistics) on B2C E-Commerce markets worldwide

• Data on Internet access, Internet activities, online shopping, etc.

4.) About our Reports

• Market reports inform top managers about recent market trends and assist with strategic company decisions

• It provides secondary market research: By using various sources of information we ensure maximum objectivity for all obtained data. As a result companies get a precise and unbiased impression of the market situation.

• The analyses, statistical reports and forecasts are only based on reliable sources including national and international statistical offices, industry and trade associations, business reports, business and company databases, journals, company registries and news portals.

• Our international employees research and filter all sources and translate relevant information into English. This ensures that the content of the original studies is correctly interpreted.

• It delivers all research results as PowerPoint files. All data can therefore be used directly for board presentations or be individually adapted.

• If required, It provides in-depth analysis for all research projects. Simply send us a request.

1. GLOBAL

Internet Users by geographic Regions, in millions, December 2009

World Internet Penetration Rates by geographic Regions, in %, December 2009

Breakdown of Internet Users, by Region, in %, December 2009

2. NORTH AMERICA

USA (Top Country)

6 Key Trends in Online Retail 2010

Online Activities of Senior (65+) Internet Users, June 2009

Change in Online Sales by Business Model, in %, Q1 2009 vs. Q1 2008

Website Features which increase the Likelihood to Purchase from that Website, in % of Respondents, 2009

Female Purchase Decisions - the leading Influences, % of Respondents, August 2009

Channels Offering the best Deals for Online Buyers, in % of Respondents, November 2009

Online Book Market Trends

Online Holiday Spending in December 2009

Top Gaming Sites, by Unique Visitors and Change vs. 2008, May 2009

CANADA

Internet Usage

Internet Access

Internet Sales

Reasons for going online according to Internet Users, by Age, % of Respondents, June-July 09

Top 10 most popular Internet Categories, August-September 2009

Top Online Video Properties, by Videos Viewed, Home and Work Locations, February 2009

Top Online Video Properties, by Unique Viewers, Home and Work Locations, February 2009

3. MIDDLE AND SOUTH AMERICA

BRAZIL (Top Country)

B2C E-Commerce Trends: Sales and Top Players

B2C E-Commerce Trends: Christmas Sales 2009

ARGENTINA

E-Commerce Trends; incl. B2C/C2C E-Commerce Sales, in ARS billion, 2008-2010f

E-Commerce Travel Trends

CHILE

E-Commerce Market Overview

Internet Usage and E-Commerce Trends

COLOMBIA

General E-Commerce Trends

Internet Usage and E-Commerce

Online Banking and Online Projections

MEXICO

E-Commerce Development

Internet Users and E-Commerce

VENEZUELA

Internet Usage and Penetration

4. Europe

REGIONAL

Percentage of Households with Internet Access, in %, Q1 2007-Q1 2009

Percentage of Households with Broadband Connections, in %, Q1 2007-Q1 2009

Individuals using the Internet on average daily or almost every Day, in %, Q1 2009

Internet Shoppers by Gender, ranked by Total, in %, Q1 2009

Share of Internet Shoppers in Europe, 2004, 2006, 2008 & 2009

Internet Users in CEE Countries, as % of the Population, 2008 & 2009

Scandinavian B2C E-Commerce in the Economic Crisis

UK (Top Country)

Top 2010 Online Marketing Trends for UK & Europe

Internet Usage by Individuals and Households

Internet Connectivity

Internet Access by Age Groups, in %, Q1 2009

Usage of Fixed and Mobile Phone, PC, Internet and Broadband, 2002-2009

Comparison Sites

Top 10 Gaining Site Categories by Number of Unique Visitors, December 2008 vs. November 2008

Online Shopping Market Development Overview

Online Shopping Behavior of Consumers

Online Travel Sector

Broadband Regional Penetration and Speed

Broadband & Internet Usage Indicators vs. EU, in %, 2004-2008

AUSTRIA

General B2C E-Commerce Trends

Households with Computer, Internet and Broadband; Persons with Computer and Internet, 2002-2009

Reasons for People’s Internet Usage, by Age, in % of Internet Users, January-April 2009

Broadband and Narrowband Penetration, by Region, in %, January 2009

Broadband & Internet Usage Indicators vs. EU, 2004-2008

BELGIUM

B2C E-Commerce: General Trends

B2C E-Commerce: Internet Sales and Webshop Numbers

B2C E-Commerce: Industry and Future Perspectives

Average Amount spent per Online Purchase, in %, 2007 & 2008

Delivery Methods used in B2C E-commerce, in %, 2008

Preferred Payment Methods of Internet Pure Players, in %, 2008