Date : 8th - 9th October 2009
Venue : Mumbai

Way to Profitability: Client Retention in confused Conditions”

The World Financial Sector has seen a downturn in revenue and business expansion. Some of the giants have closed business or are acquired by sustainable financial institutions. With all the hassles around, customers have failed to trust banks and other financial institutions. Financial Institutions are losing customer day by day. Not too many products to offer due to a shortage of liquidity.

Despite the Indian region being strong in investments and opportunities, financial institutions in this region are part of the international debacle.

What can be done?
How financial institutions generate profitable business?
How can financial institutions retain existing clients?
Should financial institutions revisit the basic and robust customer satisfaction models?
Or should financial institutions invest in technology?
Are you still competitive?

Join us at this prestigious five star event, share your experience and knowledge, network with your industry peers and business partners and let this conference start off a new success story at your organization.

Conference will bring together leading Senior level executives and thought leaders from top Companies to discuss how you can align your organization to strategically manage your total customer experience and Build loyalty. You’ll learn how you can transform your Organization into a customer experience enterprise and Gain competitive advantage by increasing the strength and Value of your customer relationships.

Join us in Mumbai learn how you can:

The creation of customer Satisfaction Retention – that is, tapping into your customers’ emotional needs and expectations, and then Delivering a relevant and convenient experience at every touch Point – requires the commitment, passion and resources of your Entire organization.

At The Conference Customer Satisfaction Retention Conference, you’ll hear industry leaders reveal How they’ve broken through barriers and created truly customer centric organizations that deliver results. You’ll hear best practice case studies on how to garner support and align resources throughout the organization to create an integrated customer experience that builds loyalty.

You’ll learn strategies and tactics you can use to create a holistic approach to CEM and transform your organization into a customer experience enterprise. This is the ideal environment for handson learning of the latest CEM tools and techniques in a smaller interactive setting. Please join us in Mumbai for the opportunity to learn, discuss and network with the experts and your peers.

Why Attend?

• Retain core customers and recurring revenue by delivering excellent experience
• Grow professionally by creating more Promoters that sing the praises of your brand
• Generate service quality in delivery channels
• Update yourself with the best business models for customer services
• Evaluate the successes in a 360 degree approach towards customer services
• Control costs intelligently so you can continue to invest in strategic clients and sector
• Team up with customers and employees to deliver value while streamlining processes
• Meet and Network with the Industry leaders operating in both local and International Market

and many more....

Speakers