Unstructured content accounts for approximately 80% of an organisation’s total data, yet many organisations are still failing to manage it adequately, despite having implemented a Content Management system. This suggests either that insufficient planning has gone into the implementation or that an inappropriate solution has been selected. Defining the objectives for a new solution and planning the implementation are critical; a badly implemented solution can be more damaging to the company than not deploying a new system at all, and it will fail to deliver any business benefits. Organisations must therefore allow time to fully define their objectives and requirements before selecting a solution.

• Organisations cannot afford to rush a content management implementation; a failed implementation can directly affect the bottom line.

• A clear understanding of the objectives for the implementation is vital if the deployment of a content management system is to succeed.

• Choosing the right implementation partner is crucial if the development of processes is required.

• All content should be managed and controlled centrally, both for manageability and for compliance.

• Placing paper documents in a warehouse does not provide adequate disaster recovery provision; the only way to provide full protection is to store documents electronically.

• Organisations must consider technologies such as Information Rights Management to help prevent data leakage.

• Web analytics provides a high level of value to organisations to whom the Internet is an important sales channel, and it must be regarded as a weakness if Web Content Management systems do not contain this feature.

• Content management functions, particularly Document and Records Management must be seamless to end users wherever possible.

• Microsoft Office SharePoint Server 2007 is a significant entrant to the content management market, providing an entry-level solution for mid-market and smaller organisations.

Section 1: Management Summary

1.1 Management Summary

Section 2: Introduction and Business Issues

2.1 Report Introduction and Objectives

2.2 Business Drivers for Content Management

2.3 Data Loss and Compliance Issues

Section 3: Components of Content Management

3.1 Architecture

3.2 Document Management and Collaboration

3.3 Records Management

3.4 Digital Asset Management

3.5 Search and Classification

3.6 Archiving

Section 4: Transactional Content Management

4.1 The Evolution of Transactional Content Management

4.2 Establishing the Business Need for TCM

4.3 Business Applications for TCM

Section 5: Deployment Considerations for Web Content Management

5.1 Analytics in Web Content Management

5.2 Web 2.0 Technologies

5.3 Disaster Recovery for Online Content

5.4 Web Content Management as Software-as-a-Service

Section 6: Market Analysis

6.1 Butler Group Enterprise Content Management Features Matrix

6.2 Butler Group Enterprise Content Management Decision Matrix

6.3 Enterprise Content Management Market Analysis

Section 7: Technology Audits

Alfresco - Alfresco 3.1

EMC - EMC Documentum 6.5

Hewlett Packard - HP TRIM

Hyland Software - OnBase Version 8.2

IBM - Agile ECM

Microsoft - Microsoft Office SharePoint Server 2007

Nuxeo - Nuxeo Enterprise Platform - v5.2

Open Text - ECM Suite

Oracle - Oracle ECM Suite

Vignette - Vignette TCM, Vignette WCM

Section 8: Vendor Profiles

Active Navigation

Alterian

Autonomy

CA

Datum

Day Software

EPiServer

FatWire

Jive Software

Plasmon/Alliance Storage Technologies

Sitecore

Squiz

Symantec

VYRE

Sect