OVERVIEW 1 Catalyst 1 Summary 1 INTRODUCTION 5 Reasons to purchase 5 CANADIAN BUSINESS PROCESS MANAGEMENT – REVENUE FORECAST TO 2013 8 Overview 8 Business process management revenue through verticals to 2013 11 APPENDIX 33 Further reading 33 How to contact experts in your industry 33 Disclaimer 33
LIST OF FIGURES Figure 1: Canadian BPM market revenue, 2007–2013 ($m) 8 Figure 2: Canadian BPM market revenue, 2007–2013 (%) 10 Figure 3: Canadian BPM revenue through energy and utilities vertical, 2007–2013 (%) 11 Figure 4: Canadian BPM revenue through financial services vertical, 2007–2013 (%) 13 Figure 5: Canadian BPM revenue through healthcare vertical, 2007–2013 (%) 15 Figure 6: Canadian BPM revenue through life sciences vertical, 2007–2013 (%) 17 Figure 7: Canadian BPM revenue through manufacturing vertical, 2007–2013 (%) 19 Figure 8: Canadian BPM revenue through media and entertainment vertical, 2007–2013 (%) 21 Figure 9: Canadian BPM revenue through professional services vertical, 2007–2013 (%) 23 Figure 10: Canadian BPM revenue through public sector vertical, 2007–2013 (%) 25 Figure 11: Canadian BPM revenue through retail, wholesale and logistics vertical, 2007–2013 (%) 27 Figure 12: Canadian BPM revenue through telecommunications vertical, 2007–2013 (%) 29 Figure 13: Canadian BPM revenue through travel, transportation, logistics and hospitality vertical, 2007–2013 (%) 31
LIST OF TABLES Table 1: Business process management definitions 6 Table 2: Industry vertical definition 7 Table 3: Canadian BPM market revenue, 2007–2013 ($m) 9 Table 4: Canadian BPM revenue through energy and utilities vertical, 2007–2013 ($m) 12 Table 5: Canadian BPM revenue through financial services vertical, 2007–2013 ($m) 14 Table 6: Canadian BPM revenue through healthcare vertical, 2007–2013 ($m) 16 Table 7: Canadian BPM revenue through life sciences vertical, 2007–2013 ($m) 18 Table 8: Canadian BPM revenue through manufacturing vertical, 2007–2013 ($m) 20 Table 9: Canadian BPM revenue through media and entertainment vertical, 2007–2013 ($m) 22 Table 10: Canadian BPM revenue through professional services vertical, 2007–2013 ($m) 24 Table 11: Canadian BPM revenue through public sector vertical, 2007–2013 ($m) 26 Table 12: Canadian BPM revenue through retail, wholesale and logistics vertical, 2007–2013 ($m) 28 Table 13: Canadian BPM revenue through telecommunications vertical, 2007–2013 ($m) 30 Table 14: Canadian BPM revenue through travel, transportation, logistics and hospitality vertical, 2007–2013 ($m) 32 |