Introduction

Businesses are struggling to maintain their user controls, with an adverse impact on productivity, security, and compliance status. They are also increasingly using automated processes to interact with both their customers and their external business partners, so secure access controls and effective regimes for safeguarding information are essential.

Scope

• Explains the five key business trends driving identity management and information privacy.

• Identifies four key technology trends that should be applied to meet these business challenges.

• Provides advice for both enterprise and vendor clients.

• Covers all industry sectors and geographies.

Highlights

An identity management system is at the heart of the organisation, determining who does what and at the same protecting its assets. An efficient identity management system can significantly enhance productivity by eliminating time consuming burdens on the deployment of staff and expediting their access to IT systems in their daily activities.

The public is becoming increasingly worried about data breaches, even though few people yet understand the risk profile of their personal data. Organisations risk serious damage to their brand and reputation if they fail to protect the privacy of people that have put their trust in them.

Cloud services from an external service provider are changing the profile of IT environments: a public service becomes an extension of the internal systems, requiring comprehensive and granular access controls at both ends. Organisations have to decide the appropriate level of protection for data, applications and infrastructure.

Reasons to Purchase

• Gain a clear, detailed and comprehensive insight into identity management and information privacy.

• Understand the identity management landscape, including drivers, technology evolution, and vendor approaches.

• Discover the impact of information privacy issues in different industry sectors.

Overview

CATALYST

SUMMARY

OVUM VIEW

analysis

IDENTITY MANAGEMENT IS A BUSINESS ISSUE

Business trends increase the identity management challenges

Reputation management

The structure of identity management

BUSINESSES NEED TO OPEN THEIR SERVICES TO INCREASINGLY DIVERSE EXTERNAL USE

Employees

Business partners

Cloud-based services

Customers or citizens

PERSONAL ACCOUNTABILITY IS BECOMING MORE IMPORTANT IN COMPLIANCE

CUSTOMERS ARE BECOMING MORE SENSITIVE TO DATA BREACHES

AUTHENTICATION HAS TO BE EASIER TO USE AND MORE SECURE TO SATISFY THESE TRENDS

Smart cards are leading the way to more secure access control

Online identity takes shape, but a pragmatic approach is needed

CLOUD SERVICES ARE KILLING THE NOTION OF THE CORPORATE BOUNDARY

ACTIONS

RECOMMENDATIONS FOR ORGANISATIONS

Identity management projects are a good investment

Do not rush identity management projects

Deploy data leakage prevention across the organisation

Consider identity federation for extending identity management beyond corporate boundaries

Monitor and audit the actions of 'privileged users'

Adopt stronger user authentication procedures both internally and externally

RECOMMENDATIONS FOR PROVIDERS OF TECHNOLOGIES AND SERVICES

Develop strategies for protecting corporate information and processes in the cloud

Develop privacy enhancing technologies

Support a range of user authentication methods, applicable to many use cases

Integrate DLP services and products with corporate identity management systems and directories

Provide customers with post-sales support

APPENDIX

DEFINITIONS

Authentication

Cloud services

Data leakage prevention

Identification

Identity management

Privacy

METHODOLOGY

FURTHER READING

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CONTRIBUTING AUTHORS

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