Market Research Reports and Industry Reports

The Social media is entering the mainstream of CSP customer care operations

  • DESCRIPTION
  • TABLE OF
    CONTENTS
  • RELATED
    REPORTS
  • SAMPLE REQUEST
  • PURCHASE BY
    SECTION
Social media has become a major force in consumers lives and represent a preferred channel to communications service providers (CSPs) for an increasing number of customers. CSPs are using Facebook and Twitter in multi-channel customer care architecture and the channel represents a valuable way for CSPs to communicate with tech-savvy customers.
Executive summary Facebook and Twitter are proving themselves in CSPs customer care operations
Customers expect CSPs to use social media channels
Integrating Facebook and Twitter as channels in established multi-channel customer care infrastructure can significantly benefit CSPs
Recommendations
CSPs should include social media as a channel for communicating with consumers
Option 1: Add social media to the current architecture
Option 2: Undertake a transformation project to implement an integrated BSS solution
Partnering with vendors that offer social media analytics will help CSPs integrate social media quickly
Sentiment analysis and social scoring process flows
Incorporating Facebook offers CSPs the chance to offer services that will improve loyalty and boost revenue
Incorporating Twitter enables CSPs to identify and resolve customer problems in a timely manner
T-Mobile uses SAP for social media monitoring and engagement
CSPs need to integrate the new generation of social media channels as they emerge
Sophisticated OTT apps offer capabilities that CSPs can use to improve the customer experience
WeChat represents the next generation of social media apps and its user numbers are growing
DiGi Telecommunications in Malaysia uses WeChat to offer self-service capabilities
Establishing partnerships with OTT social networks could benefit CSPs
Amdocs
AsiaInfo-Linkage
Huawei Technologies
Oracle
Redknee
SAP
Model for the potential of self-service via social media
About the authors and Analysys Mason

USD 4000View Report

USD 5000View Report

USD 4000View Report

Public Relations Market Global Report 2017 Including: Media Relations, Issue/Crisis Management, Promotional Events, Social Media Management, Public Affairs Covering: edelman, weber shandwick, FleishmanHillard, Ketchum, MSLGroup, Burson-Marsteller, Hill+Knowlton Strategies, Ogilvy PR, Golin, Havas PR

PR agencies are rapidly shifting towards digital campaigns to move with the increasing digitalization and advances in social media, search engine marketing, content marketing and e-commerce technology. As a result

USD 4000View Report

Success Case Study: Jimmys Iced Coffee - How social media savvy helped to grow this bedsit start-up

Success Case Study: Jimmys Iced Coffee - How social media savvy helped to grow this bedsit start-up Success Case Study: Jimmys Iced Coffee , is part of GlobalDatas Successes and Failures research.

USD 995View Report

Global Social Media Analytics Market Research Report 2017

Notes:Production, means the output of Social Media AnalyticsRevenue, means the sales value of Social Media AnalyticsThis report studies Social Media Analytics in Global market, especially in North America, Europe, China,

USD 2900View Report

Fill The Form For Sample Request
Name*
Email*
Mobile No.*
LandLine No.
Country Code.
If you want to purchase particular section from this report then kindly contact us at contact@aarkstore.com.

Delivery Details

PDF FORMAT REPORTS will be delivered by email within 12 to 24 hours after placing the order (Mon-Fri IST)

CHOOSE FORMAT

  • PDF    $ 4999
$ 4999

Reports Details

Published Date : Jan 2015
No. of Pages :37
Country :Global
Category :Information Technology
Publisher :Analysys Mason Limited
Report Delivery By :Email
Report Delivery Time :12 to 24 hours after placing the order.

Customized Research

If you do not find this specific report suitable to your exact needs then you can also opt for customized research report that will befit all your expectation. To specify your requirements CLICK HERE

 

We Accept

payment
  • fb
  • twitter
  • pinterest
  • linckedin
  • rss
  • youtube
,
seo teknikleri wordpress ücretsiz tema istanbul sexs shop hacklink e sigara sexs shop
bostancı escort pendik escort kurtköy escort etiler escort şirinevler escort ankara escort ankara escort bayan escort ankara beylikdüzü escort avcılar escort ankara escort bayan