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Healthcare BPO Market by Provider (Billing), Payer (Claims Management), Pharmaceutical (R&D, Non-Clinical (SCM, Sales and Marketing (Forecasting, Analytics))), Outsourcing Approaches (Bundled), & Models (Multisourcing, Captives) - Global Forecasts to 2021

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Healthcare BPO Market - Provider (Billing), Payer (Claims management), Pharmaceutical (R&D, Non-Clinical (SCM, Sales and Marketing (Forecasting, Analytics))), Outsourcing Approaches (Bundled) & Models (Multisourcing, Captives) - Global Forecasts to 2021
 
 Focus on Reduction of Healthcare Delivery Costs, Enactment of PPACA, and Mandatory Implementation of ICD-10 Codes to Boost the Growth of the Healthcare BPO Market
 
 The healthcare BPO market is projected to reach USD 276.79 billion by 2021 USD 170.47 billion in 2016, growing at a CAGR of 10.2% during the forecast period (2016–2021). In this report, the healthcare BPO market is broadly segmented on the type of healthcare services outsourced into provider services, payer services, and pharmaceutical services.
 
 The U.S. is expected to account for the largest share of the healthcare BPO market in 2016. It is the prime source for the outsourcing of healthcare services due to the mandatory implementation of ICD-10 codes and enactment of PPACA. Europe is the second-largest source for outsourcing healthcare services; this regional market is driven by the need to minimize healthcare delivery costs. Among the destination regions, India and China are the most preferred locations to outsource various business processes. These countries are preferred due to their lower costs of operating businesses and cheaper skilled labor. The U.S. also ranks high as a preferred location in cases where location and skill are more important than cost savings.
 
 From an insight perspective, this research report focuses on the qualitative data, future market size, share, and market potential of various segments and subsegments; competitive landscape; and company profiles. The qualitative data covers various levels of industry analysis such as market dynamics (drivers, restraints, opportunities, and challenges) and trends. The report also includes qualitative information on different outsourcing approaches and models commonly used in the healthcare industry. The type of contract that a client uses to engage with a vendor is called an outsourcing approach. The outsourcing approaches include bundled services, fee for service, flexible contracts and best shoring. The overarching strategies commonly adopted by an organization while outsourcing have been listed under outsourcing models. The outsourcing models include multisourcing, captive center, hybrid delivery, preferred provider, strategic partnership and global delivery models. The global delivery models is a type of service delivery model adopted by a vendor
 
 Major players in the healthcare BPO market include Accenture PLC (U.S.), Cognizant Technology Solutions Corporation (U.S.), Infosys BPO Ltd. (India), Tata Consultancy Services Ltd. (India), and Xerox Corporation (U.S.).
 Reasons to buy this report:
 This research report has focused on various levels of analysis—industry analysis (industry trends), market share analysis of top players, and company profiles, which together comprise and discuss the basic views on the competitive landscape; emerging and high-growth market segments; high-growth regions; and market drivers, restraints, and opportunities.
 
 The report provides insights on the following pointers:
 
 • Market Penetration: Comprehensive information on healthcare BPO products and services offered by the top players in the global healthcare BPO market
 • Product Development/Innovation: Detailed insights on upcoming products, research & development activities, and new product launches in the healthcare BPO market
 • Market Development: Comprehensive information about lucrative emerging markets – the report analyzes the markets for healthcare BPO across regions
 • Market Diversification: Exhaustive information about new products, untapped geographies, recent developments, and investments in the global healthcare BPO market
 • Competitive Assessment: In-depth assessment of market shares, strategies, products, and manufacturing capabilities of the leading players in the global healthcare BPO market

 1 INTRODUCTION 16
 1.1 OBJECTIVES OF THE STUDY 16
 1.2 MARKET DEFINITION 16
 1.3 MARKET SCOPE 17
 1.3.1 MARKETS COVERED 17
 1.3.2 YEARS CONSIDERED FOR THE STUDY 18
 1.4 CURRENCY 19
 1.5 LIMITATIONS 19
 1.6 STAKEHOLDERS 19
 2 RESEARCH METHODOLOGY 20
 2.1 MARKET SIZE ESTIMATION 21
 2.2 MARKET BREAKDOWN AND DATA TRIANGULATION 23
 2.2.1 KEY DATA FROM SECONDARY SOURCES 24
 2.2.2 KEY DATA FROM PRIMARY SOURCES 24
 2.2.2.1 Key industry insights 25
 2.2.3 ASSUMPTIONS FOR THE STUDY 25
 3 EXECUTIVE SUMMARY 26
 3.1 INTRODUCTION 26
 3.2 CURRENT SCENARIO 26
 3.3 FUTURE OUTLOOK 27
 3.4 CONCLUSION 30
 4 PREMIUM INSIGHTS 31
 4.1 HEALTHCARE BPO: MARKET OVERVIEW 31
 4.2 GEOGRAPHICAL ANALYSIS: HEALTHCARE BPO MARKET, BY SERVICES OUTSOURCED (2016) 32
 4.3 GEOGRAPHICAL SNAPSHOT OF THE HEALTHCARE BPO MARKET 33
 4.4 HEALTHCARE BPO MARKET, BY SERVICE 33
 4.5 PHARMACEUTICAL SERVICES MARKET, BY TYPE 34
 5 MARKET OVERVIEW 35
 5.1 INTRODUCTION 36
 5.2 MARKET SEGMENTATION 36
 5.3 MARKET DYNAMICS 37
 5.3.1 DRIVERS 38
 5.3.1.1 Implementation of PPACA stimulating growth in healthcare outsourcing 38
 5.3.1.2 Pressure to reduce rising healthcare costs 38
 5.3.1.3 Complex clinical trial protocols and new reporting requirements compel pharma companies to outsourcE 38
 5.3.1.4 Patent expiry of blockbuster drugs 38
 5.3.2 RESTRAINTS 39
 5.3.2.1 Hidden costs of outsourcing 39
 5.3.2.2 Fear of losing visibility and control over the business process 39
 5.3.3 OPPORTUNITIES 40
 5.3.3.1 Consolidation of the healthcare system in developed countries 40
 5.3.3.2 Mandatory implementation of ICD-10 codes 40
 5.3.4 CHALLENGES 40
 5.3.4.1 Product/service quality Loss 40
 5.3.4.2 Data security and confidentiality 41
 5.4 OUTSOURCING APPROACHES: 41
 5.4.1 BUNDLED SERVICES 41
 5.4.2 FEE FOR SERVICE 41
 5.4.3 FLEXIBLE CONTRACTS 42
 5.4.4 BEST-SHORE 42
 5.5 OUTSOURCING MODELS 43
 5.5.1 MULTISOURCING 43
 5.5.2 CAPTIVE CENTER 44
 5.5.3 HYBRID DELIVERY MODEL 44
 5.5.4 PREFERRED PROVIDER 45
 5.5.5 STRATEGIC PARTNERSHIP 45
 5.5.6 GLOBAL DELIVERY MODEL 46
 6 HEALTHCARE BPO MARKET, BY PROVIDER SERVICE 47
 6.1 INTRODUCTION 48
 6.2 MEDICAL BILLING 50
 6.3 MEDICAL CODING 53
 6.4 MEDICAL TRANSCRIPTION 55
 6.5 FINANCE & ACCOUNTS 57
 7 HEALTHCARE BPO MARKET, BY PAYER SERVICE 58
 7.1 INTRODUCTION 59
 7.2 CLAIMS MANAGEMENT SERVICES 62
 7.2.1 CLAIMS ADJUDICATION SERVICES 64
 7.2.2 CLAIMS SETTLEMENT 65
 7.2.3 INFORMATION MANAGEMENT SERVICES 67
 7.2.4 CLAIMS REPRICING 68
 7.2.5 CLAIMS INVESTIGATION SERVICES 70
 7.2.6 CLAIMS INDEXING SERVICES 71
 7.2.7 LITIGATION MANAGEMENT 72
 7.3 INTEGRATED FRONT-END SERVICES AND BACK-OFFICE OPERATIONS 74
 7.4 MEMBER MANAGEMENT SERVICES 76
 7.5 PROVIDER MANAGEMENT SERVICES 77
 7.6 BILLING AND ACCOUNTS MANAGEMENT SERVICES 80
 7.7 ANALYTICS AND FRAUD MANAGEMENT SERVICES 81
 7.8 HR SERVICES 83
 8 HEALTHCARE BPO MARKET, BY PHARMACEUTICAL SERVICE 85
 8.1 INTRODUCTION 86
 8.1.1 RESEARCH & DEVELOPMENT 88
 8.1.2 MANUFACTURING 90
 8.1.3 NON-CLINICAL SERVICES 92
 8.1.3.1 Supply chain management & logistics 94
 8.1.3.2 Sales and marketing services 96
 8.1.3.2.1 Forecasting 99
 8.1.3.2.2 Performance reporting 100
 8.1.3.2.3 Analytics 102
 8.1.3.2.4 Research 104
 8.1.3.2.5 Marketing services 105
 8.1.3.3 Other non-clinical functions 106
 9 GEOGRAPHIC ANALYSIS 108
 9.1 SOURCE GEOGRAPHY 109
 9.1.1 U.S. 110
 9.1.2 EUROPE 115
 9.1.3 ROW 119
 10 COMPETITIVE LANDSCAPE 124
 10.1 OVERVIEW 125
 10.2 COMPETITIVE SITUATION AND TRENDS 126
 10.2.1 AGREEMENTS, PARTNERSHIPS, COLLABORATIONS, AND CONTRACTS 127
 10.2.2 ACQUISITIONS 128
 10.2.3 NEW SERVICE LAUNCHES AND ENHANCEMENTS 129
 10.2.4 EXPANSIONS 130
 11 COMPANY PROFILES 131
 (Introduction, Products & Services, Strategy, & Analyst Insights, Developments, MnM View)*
 11.1 INTRODUCTION 131
 11.2 COGNIZANT TECHNOLOGY SOLUTIONS CORPORATION 132
 11.3 INFOSYS BPO LIMITED 135
 11.4 ACCENTURE PLC 138
 11.5 XEROX CORPORATION 141
 11.6 TATA CONSULTANCY SERVICES LTD. 144
 11.7 ACCRETIVE HEALTH, INC. 147
 11.8 GENPACT LIMITED 149
 11.9 IBM CORPORATION 152
 11.10 QUINTILES TRANSNATIONAL HOLDINGS, INC. 154
 11.11 LONZA GROUP LTD. 157
 *Details on MarketsandMarkets view, Introduction, Product & Services, Strategy, & Analyst Insights, New Developments might not be captured in case of unlisted companies.
 12 APPENDIX 160
 12.1 INSIGHTS OF INDUSTRY EXPERTS 160
 12.2 DISCUSSION GUIDE 161
 12.3 KNOWLEDGE STORE: MARKETSANDMARKETS’ SUBSCRIPTION PORTAL 166
 12.4 INTRODUCING RT: REAL-TIME MARKET INTELLIGENCE 168
 12.5 AVAILABLE CUSTOMIZATIONS 169
 12.6 RELATED REPORTS 170
  


List Of Tables

 TABLE 1 GLOBAL HEALTHCARE BPO MARKET SIZE, BY PROVIDER SERVICE,
 2014–2021 (USD BILLION) 49
 TABLE 2 GLOBAL HEALTHCARE BPO MARKET SIZE FOR PROVIDER SERVICES, BY SOURCE GEOGRAPHY, 2014–2021 (USD BILLION) 49
 TABLE 3 GLOBAL HEALTHCARE BPO MARKET SIZE FOR PROVIDER SERVICES,
 BY DESTINATION GEOGRAPHY, 2014–2021 (USD MILLION) 50
 TABLE 4 GLOBAL MEDICAL BILLING OUTSOURCING MARKET SIZE, BY SOURCE GEOGRAPHY, 2014–2021 (USD BILLION) 51
 TABLE 5 GLOBAL MEDICAL BILLING OUTSOURCING MARKET SIZE, BY DESTINATION GEOGRAPHY, 2014–2021 (USD MILLION) 52
 TABLE 6 GLOBAL MEDICAL CODING OUTSOURCING MARKET SIZE, BY SOURCE GEOGRAPHY, 2014–2021 (USD MILLION) 54
 TABLE 7 GLOBAL MEDICAL CODING OUTSOURCING MARKET SIZE, BY DESTINATION GEOGRAPHY, 2014–2021 (USD MILLION) 54
 TABLE 8 GLOBAL MEDICAL TRANSCRIPTION MARKET SIZE, BY SOURCE GEOGRAPHY, 2014–2021 (USD MILLION) 55
 TABLE 9 GLOBAL MEDICAL TRANSCRIPTION MARKET SIZE, BY DESTINATION GEOGRAPHY, 2014–2021 (USD MILLION) 56
 TABLE 10 GLOBAL FINANCE & ACCOUNTS OUTSOURCING MARKET SIZE, BY SOURCE GEOGRAPHY, 2014–2021 (USD MILLION) 57
 TABLE 11 GLOBAL FINANCE & ACCOUNTS OUTSOURCING MARKET SIZE, BY DESTINATION GEOGRAPHY, 2014–2021 (USD MILLION) 57
 TABLE 12 GLOBAL HEALTHCARE PAYER OUTSOURCING MARKET SIZE, BY PAYER SERVICE, 2014–2021 (USD BILLION) 60
 TABLE 13 GLOBAL HEALTHCARE PAYER OUTSOURCING MARKET SIZE, BY SOURCE GEOGRAPHY, 2014–2021 (USD BILLION) 60
 TABLE 14 GLOBAL HEALTHCARE PAYER OUTSOURCING MARKET SIZE, BY DESTINATION GEOGRAPHY, 2014–2021 (USD BILLION) 61
 TABLE 15 GLOBAL CLAIMS MANAGEMENT OUTSOURCING MARKET SIZE, BY TYPE,
 2014–2021 (USD BILLION) 62
 TABLE 16 GLOBAL CLAIMS MANAGEMENT OUTSOURCING MARKET SIZE, BY SOURCE GEOGRAPHY, 2014–2021 (USD BILLION) 63
 TABLE 17 GLOBAL CLAIMS MANAGEMENT OUTSOURCING MARKET SIZE, BY DESTINATION GEOGRAPHY, 2014–2021 (USD MILLION) 64
 TABLE 18 GLOBAL CLAIMS ADJUDICATION OUTSOURCING MARKET SIZE, BY SOURCE GEOGRAPHY, 2014–2021 (USD MILLION) 64
 TABLE 19 GLOBAL CLAIMS ADJUDICATION OUTSOURCING MARKET SIZE, BY DESTINATION GEOGRAPHY, 2014–2021 (USD MILLION) 65
 TABLE 20 GLOBAL CLAIMS SETTLEMENT OUTSOURCING MARKET SIZE, BY SOURCE GEOGRAPHY, 2014–2021 (USD MILLION) 65
 TABLE 21 GLOBAL CLAIMS SETTLEMENT OUTSOURCING MARKET SIZE, BY DESTINATION GEOGRAPHY, 2014–2021 (USD MILLION) 66
 TABLE 22 GLOBAL INFORMATION MANAGEMENT OUTSOURCING MARKET SIZE, BY SOURCE GEOGRAPHY, 2014–2021 (USD MILLION) 67
 TABLE 23 GLOBAL INFORMATION MANAGEMENT OUTSOURCING MARKET SIZE,
 BY DESTINATION GEOGRAPHY, 2014–2021 (USD MILLION) 67
 TABLE 24 GLOBAL CLAIMS REPRICING OUTSOURCING MARKET SIZE, BY SOURCE GEOGRAPHY, 2014–2021 (USD MILLION) 68
 TABLE 25 GLOBAL CLAIMS REPRICING OUTSOURCING MARKET SIZE, BY DESTINATION GEOGRAPHY, 2014–2021 (USD MILLION) 69
 TABLE 26 GLOBAL CLAIMS INVESTIGATION OUTSOURCING MARKET SIZE, BY SOURCE GEOGRAPHY, 2014–2021 (USD MILLION) 70
 TABLE 27 GLOBAL CLAIMS INVESTIGATION OUTSOURCING MARKET SIZE, BY DESTINATION GEOGRAPHY, 2014–2021 (USD MILLION) 71
 TABLE 28 GLOBAL CLAIMS INDEXING OUTSOURCING MARKET SIZE, BY SOURCE GEOGRAPHY, 2014–2021 (USD MILLION) 71
 TABLE 29 GLOBAL CLAIMS INDEXING OUTSOURCING MARKET SIZE, BY DESTINATION GEOGRAPHY, 2014–2021 (USD MILLION) 72
 TABLE 30 GLOBAL LITIGATION MANAGEMENT OUTSOURCING MARKET SIZE, BY SOURCE GEOGRAPHY, 2014–2021 (USD MILLION) 72
 TABLE 31 GLOBAL LITIGATION MANAGEMENT OUTSOURCING MARKET SIZE, BY DESTINATION GEOGRAPHY, 2014–2021 (USD MILLION) 73
 TABLE 32 GLOBAL INTEGRATED FRONT-END SERVICES AND BACK-OFFICE OPERATIONS OUTSOURCING MARKET SIZE, BY SOURCE GEOGRAPHY,
 2013–2020 (USD MILLION) 75
 TABLE 33 GLOBAL INTEGRATED FRONT-END SERVICES AND BACK-OFFICE OPERATIONS OUTSOURCING MARKET SIZE, BY DESTINATION GEOGRAPHY,
 2014–2021 (USD MILLION) 75
 TABLE 34 GLOBAL MEMBER MANAGEMENT OUTSOURCING MARKET SIZE, BY SOURCE GEOGRAPHY, 2014–2021 (USD MILLION) 76
 TABLE 35 GLOBAL MEMBER MANAGEMENT OUTSOURCING MARKET SIZE, BY DESTINATION GEOGRAPHY, 2014–2021 (USD MILLION) 77
 TABLE 36 GLOBAL PROVIDER MANAGEMENT OUTSOURCING MARKET SIZE, BY SOURCE GEOGRAPHY, 2014–2021 (USD MILLION) 78
 TABLE 37 GLOBAL PROVIDER MANAGEMENT OUTSOURCING MARKET SIZE, BY DESTINATION GEOGRAPHY, 2014–2021 (USD MILLION) 79
 TABLE 38 GLOBAL BILLING AND ACCOUNTS MANAGEMENT OUTSOURCING MARKET SIZE,
 BY SOURCE GEOGRAPHY, 2014–2021 (USD MILLION) 80
 TABLE 39 GLOBAL BILLING AND ACCOUNTS MANAGEMENT OUTSOURCING MARKET SIZE,
 BY DESTINATION GEOGRAPHY, 2014–2021 (USD MILLION) 81
 TABLE 40 GLOBAL ANALYTICS AND FRAUD MANAGEMENT OUTSOURCING MARKET SIZE,
 BY SOURCE GEOGRAPHY, 2014–2021 (USD MILLION) 82
 TABLE 41 GLOBAL ANALYTICS AND FRAUD MANAGEMENT OUTSOURCING MARKET SIZE,
 BY DESTINATION GEOGRAPHY, 2014–2021 (USD MILLION) 83
 TABLE 42 GLOBAL HR OUTSOURCING MARKET SIZE, BY SOURCE GEOGRAPHY,
 2014–2021 (USD MILLION) 84
 TABLE 43 GLOBAL HR OUTSOURCING MARKET SIZE, BY DESTINATION GEOGRAPHY,
 2014–2021 (USD MILLION) 84
 TABLE 44 GLOBAL PHARMACEUTICAL SERVICES OUTSOURCING MARKET SIZE, BY TYPE, 2014–2021 (USD BILLION) 86
 TABLE 45 GLOBAL PHARMACEUTICAL SERVICES OUTSOURCING MARKET SIZE, BY SOURCE GEOGRAPHY, 2014–2021 (USD BILLION) 87
 TABLE 46 GLOBAL PHARMACEUTICAL SERVICES OUTSOURCING MARKET SIZE,
 BY DESTINATION GEOGRAPHY, 2014–2021 (USD BILLION) 87
 TABLE 47 GLOBAL R&D OUTSOURCING MARKET SIZE, BY SOURCE GEOGRAPHY,
 2014–2021 (USD BILLION) 89
 TABLE 48 GLOBAL R&D OUTSOURCING MARKET SIZE, BY DESTINATION GEOGRAPHY,
 2014–2021 (USD BILLION) 89
 TABLE 49 GLOBAL MANUFACTURING SERVICES OUTSOURCING MARKET SIZE, BY SOURCE GEOGRAPHY, 2014–2021 (USD BILLION) 90
 TABLE 50 GLOBAL MANUFACTURING SERVICES OUTSOURCING MARKET SIZE,
 BY DESTINATION GEOGRAPHY, 2014–2021 (USD BILLION) 91
 TABLE 51 GLOBAL NON-CLINICAL SERVICES OUTSOURCING MARKET SIZE, BY TYPE,
 2014–2021 (USD BILLION) 93
 TABLE 52 GLOBAL NON-CLINICAL SERVICES OUTSOURCING MARKET SIZE, BY SOURCE GEOGRAPHY, 2014–2021 (USD BILLION) 93
 TABLE 53 GLOBAL NON-CLINICAL SERVICES OUTSOURCING MARKET SIZE, BY DESTINATION GEOGRAPHY, 2014–2021 (USD BILLION) 94
 TABLE 54 GLOBAL SCM & LOGISTICS SERVICES OUTSOURCING MARKET SIZE, BY SOURCE GEOGRAPHY, 2014–2021 (USD BILLION) 95
 TABLE 55 GLOBAL SCM & LOGISTICS SERVICES OUTSOURCING MARKET SIZE,
 BY DESTINATION GEOGRAPHY, 2014–2021 (USD MILLION) 95
 TABLE 56 GLOBAL SALES AND MARKETING SERVICES OUTSOURCING MARKET SIZE,
 BY TYPE, 2014–2021 (USD BILLION) 97
 TABLE 57 GLOBAL SALES AND MARKETING SERVICES OUTSOURCING MARKET SIZE,
 BY SOURCE GEOGRAPHY, 2014–2021 (USD BILLION) 97
 TABLE 58 GLOBAL SALES AND MARKETING SERVICES OUTSOURCING MARKET SIZE,
 BY DESTINATION GEOGRAPHY, 2014–2021 (USD MILLION) 98
 TABLE 59 GLOBAL FORECASTING OUTSOURCING MARKET SIZE, BY SOURCE GEOGRAPHY, 2014–2021 (USD MILLION) 99
 TABLE 60 GLOBAL FORECASTING OUTSOURCING MARKET SIZE, BY DESTINATION GEOGRAPHY, 2014–2021 (USD MILLION) 100
 TABLE 61 GLOBAL PERFORMANCE REPORTING OUTSOURCING MARKET SIZE, BY SOURCE GEOGRAPHY, 2014–2021 (USD MILLION) 101
 TABLE 62 GLOBAL PERFORMANCE REPORTING OUTSOURCING MARKET SIZE,
 BY DESTINATION GEOGRAPHY, 2014–2021 (USD MILLION) 101
 TABLE 63 GLOBAL ANALYTICS OUTSOURCING MARKET SIZE, BY SOURCE GEOGRAPHY, 2014–2021 (USD MILLION) 103
 TABLE 64 GLOBAL ANALYTICS OUTSOURCING MARKET SIZE, BY DESTINATION GEOGRAPHY, 2014–2021 (USD MILLION) 103
 TABLE 65 GLOBAL RESEARCH SERVICES OUTSOURCING MARKET SIZE, BY SOURCE GEOGRAPHY, 2014–2021 (USD MILLION) 104
 TABLE 66 GLOBAL RESEARCH SERVICES OUTSOURCING MARKET SIZE, BY DESTINATION GEOGRAPHY, 2014–2021 (USD MILLION) 105
 TABLE 67 GLOBAL MARKETING SERVICES OUTSOURCING MARKET SIZE, BY SOURCE GEOGRAPHY, 2014–2021 (USD MILLION) 105
 TABLE 68 GLOBAL MARKETING SERVICES OUTSOURCING MARKET SIZE, BY DESTINATION GEOGRAPHY, 2014–2021 (USD MILLION) 106
 TABLE 69 GLOBAL OTHER NON-CLINICAL SERVICES OUTSOURCING MARKET SIZE,
 BY SOURCE GEOGRAPHY, 2014–2021 (USD MILLION) 107
 TABLE 70 GLOBAL OTHER NON-CLINICAL SERVICES OUTSOURCING MARKET SIZE,
 BY DESTINATION GEOGRAPHY, 2014–2021 (USD MILLION) 107
 TABLE 71 GLOBAL HEALTHCARE BPO MARKET SIZE, BY SOURCE GEOGRAPHY,
 2014–2021 (USD BILLION) 110
 TABLE 72 U.S.: PAYER SERVICES OUTSOURCING MARKET SIZE, BY TYPE,
 2014–2021 (USD BILLION) 111
 TABLE 73 U.S.: CLAIMS MANAGEMENT SERVICES OUTSOURCING MARKET SIZE,
 BY TYPE, 2014–2021 (USD MILLION) 111
 TABLE 74 U.S.: PROVIDER SERVICES OUTSOURCING MARKET SIZE, BY TYPE,
 2014–2021 (USD BILLION) 112
 TABLE 75 U.S.: PHARMACEUTICAL SERVICES OUTSOURCING MARKET SIZE, BY TYPE,
 2014–2021 (USD BILLION) 113
 TABLE 76 U.S.: NON-CLINICAL SERVICES OUTSOURCING MARKET SIZE, BY TYPE,
 2014–2021 (USD BILLION) 113
 TABLE 77 U.S.: SALES AND MARKETING SERVICES OUTSOURCING MARKET SIZE,
 BY TYPE, 2014–2021 (USD MILLION) 114
 TABLE 78 EUROPE: PAYER SERVICES OUTSOURCING MARKET SIZE, BY TYPE,
 2014–2021 (USD MILLION) 115
 TABLE 79 EUROPE: CLAIMS MANAGEMENT SERVICES OUTSOURCING MARKET SIZE,
 BY TYPE, 2014–2021 (USD MILLION) 116
 TABLE 80 EUROPE: PROVIDER SERVICES OUTSOURCING MARKET SIZE, BY TYPE,
 2014–2021 (USD MILLION) 117
 TABLE 81 EUROPE: PHARMACEUTICAL SERVICES OUTSOURCING MARKET SIZE,
 BY TYPE, 2014–2021 (USD BILLION) 118
 TABLE 82 EUROPE: NON-CLINICAL SERVICES OUTSOURCING MARKET SIZE, BY TYPE,
 2014–2021 (USD BILLION) 118
 TABLE 83 EUROPE: SALES AND MARKETING SERVICES OUTSOURCING MARKET SIZE,
 BY TYPE, 2014–2021 (USD MILLION) 118
 TABLE 84 ROW: PAYER SERVICES OUTSOURCING MARKET SIZE, BY TYPE,
 2014–2021 (USD MILLION) 120
 TABLE 85 ROW: CLAIMS MANAGEMENT SERVICES OUTSOURCING MARKET SIZE,
 BY TYPE, 2014–2021 (USD MILLION) 120
 TABLE 86 ROW: PROVIDER SERVICES OUTSOURCING MARKET SIZE, BY TYPE,
 2014–2021 (USD MILLION) 121
 TABLE 87 ROW: PHARMACEUTICAL SERVICES OUTSOURCING MARKET SIZE, BY TYPE,
 2014–2021 (USD BILLION) 121
 TABLE 88 ROW: NON-CLINICAL SERVICES OUTSOURCING MARKET SIZE, BY TYPE,
 2014–2021 (USD BILLION) 122
 TABLE 89 ROW: SALES AND MARKETING SERVICES OUTSOURCING MARKET SIZE,
 BY TYPE, 2014–2021 (USD MILLION) 123
 TABLE 90 AGREEMENTS, PARTNERSHIPS, COLLABORATIONS, AND CONTRACTS,
 2015 & 2016 127
 TABLE 91 ACQUISITIONS, 2015 & 2016 128
 TABLE 92 NEW SERVICE LAUNCHES AND ENHANCEMENTS, 2014-2016 129
 TABLE 93 EXPANSIONS, 2013 & 2016 130


List Of Figures

 FIGURE 1 RESEARCH DESIGN: HEALTHCARE BPO MARKET 20
 FIGURE 2 MARKET SIZE ESTIMATION 22
 FIGURE 3 BREAKDOWN OF PRIMARY INTERVIEWS: BY COMPANY TYPE, DESIGNATION, AND REGION 22
 FIGURE 4 DATA TRIANGULATION METHODOLOGY 23
 FIGURE 5 HEALTHCARE BPO MARKET SIZE, BY TYPE, 2016 VS. 2021 (USD BILLION) 27
 FIGURE 6 HEALTHCARE PROVIDER SERVICES MARKET, BY TYPE,
 2016 VS. 2021 (USD BILLION) 28
 FIGURE 7 CLAIMS MANAGEMENT SERVICES MARKET SIZE, BY APPLICATION,
 2016 VS. 2021 (USD BILLION) 28
 FIGURE 8 PHARMACEUTICAL SERVICES MARKET SIZE, BY TYPE,
 2016 VS. 2021 (USD BILLION) 29
 FIGURE 9 HEALTHCARE BPO MARKET, BY REGION, 2016 (USD BILLION) 30
 FIGURE 10 RISING FOCUS ON CORE COMPETENCIES IS DRIVING THE GROWTH OF THE HEALTHCARE BPO MARKET 31
 FIGURE 11 PHARMACEUTICAL SERVICES OUTSOURCING SEGMENT TO ACCOUNT FOR THE LARGEST SHARE IN 2016 32
 FIGURE 12 THE U.S. WILL BE THE FASTEST-GROWING MARKET FROM 2016 TO 2021 33
 FIGURE 13 PHARMACEUTICAL SERVICES TO ACCOUNT FOR THE LARGEST SHARE OF HEALTHCARE BPO FROM 2016 TO 2021 33
 FIGURE 14 MANUFACTURING SERVICES TO DOMINATE THE PHARMACEUTICAL SERVICES MARKET IN 2016 34
 FIGURE 15 HEALTHCARE BPO: MARKET SEGMENTATION 36
 FIGURE 16 GLOBAL HEALTHCARE BPO MARKET: DRIVERS, RESTRAINTS, OPPORTUNITIES, AND CHALLENGES 37
 FIGURE 17 MEDICAL BILLING SEGMENT TO DOMINATE THE HEALTHCARE PROVIDER OUTSOURCING MARKET DURING THE FORECAST PERIOD (2016–2021) 48
 FIGURE 18 U.S. TO ACCOUNT FOR THE HIGHEST SHARE OF THE MEDICAL BILLING OUTSOURCING MARKET DURING 2016-2021 51
 FIGURE 19 INDIA, THE MOST PREFERRED DESTINATION FOR OUTSOURCING MEDICAL BILLING, 2016-2021 52
 FIGURE 20 U.S. TO WITNESS HIGHEST GROWTH IN THE MEDICAL CODING OUTSOURCING MARKET FROM 2016 TO 2021 53
 FIGURE 21 INDIA IS EXPECTED TO ACCOUNT FOR NEARLY HALF THE OUTSOURCING MARKET FOR MEDICAL TRANSCRIPTION DURING THE FORECAST PERIOD 2016-2021 56
 FIGURE 22 CLAIMS MANAGEMENT SERVICES SEGMENT TO DOMINATE THE MARKET DURING 2016–2021 59
 FIGURE 23 INDIA TO BE THE MOST-PREFERRED DESTINATION FOR PAYER OUTSOURCING DURING THE FORECAST PERIOD (2016–2021) 61
 FIGURE 24 U.S. TO ACCOUNT FOR MORE THAN HALF OF THE CLAIMS MANAGEMENT OUTSOURCING MARKET, BY SOURCE GEOGRAPHY, 2016 63
 FIGURE 25 INDIA IS EXPECTED TO BE THE MOST-PREFERRED DESTINATION FOR CLAIMS SETTLEMENT OUTSOURCING DURING THE FORECAST PERIOD (2016-2021) 66
 FIGURE 26 U.S. TO WITNESS HIGHEST GROWTH IN THE CLAIMS INVESTIGATION OUTSOURCING MARKET DURING THE FORECAST PERIOD (2016-2021) 70
 FIGURE 27 U.S. TO REGISTER HIGHEST GROWTH RATE DURING THE FORECAST PERIOD 74
 FIGURE 28 U.S. TO WITNESS HIGHEST GROWTH IN THE PROVIDER MANAGEMENT OUTSOURCING MARKET DURING THE FORECAST PERIOD (2016-2021) 78
 FIGURE 29 INDIA TO ACCOUNT FOR THE LARGEST SHARE OF THE MARKET FOR ANALYTICS AND FRAUD MANAGEMENT OUTSOURCING, BY DESTINATION GEOGRAPHY 82
 FIGURE 30 MANUFACTURING SERVICES SEGMENT TO DOMINATE THE GLOBAL PHARMACEUTICAL SERVICES OUTSOURCING MARKET DURING THE FORECAST PERIOD (2016–2021) 86
 FIGURE 31 THE U.S. SOURCE SEGMENT ACCOUNTS FOR THE LARGEST SHARE OF THE R&D OUTSOURCING MARKET IN 2016 88
 FIGURE 32 INDIA IS EXPECTED TO BE THE MOST PREFERRED DESTINATION FOR OUTSOURCING MANUFACTURING SERVICES DURING THE FORECAST PERIOD 91
 FIGURE 33 SALES & MARKETING SERVICES SEGMENT TO DOMINATE THE NON-CLINICAL SERVICES OUTSOURCING MARKET DURING THE FORECAST PERIOD (2016–2021) 92
 FIGURE 34 ANALYTICS SEGMENT TO DOMINATE THE SALES AND MARKETING OUTSOURCING MARKET DURING THE FORECAST PERIOD (2016–2021) 96
 FIGURE 35 INDIA EXPECTED TO BE THE MOST PREFERRED DESTINATION FOR OUTSOURCING SALES & MARKETING SERVICES DURING THE FORECAST PERIOD (2016–2021) 98
 FIGURE 36 U.S. TO WITNESS HIGHEST GROWTH IN ANALYTICS OUTSOURCING SERVICES DURING THE FORECAST PERIOD (2016–2021) 102
 FIGURE 37 U.S. TO ACCOUNT FOR NEARLY HALF OF THE HEALTHCARE BPO MARKET IN 2016 109
 FIGURE 38 THE MEDICAL BILLING OUTSOURCING SEGMENT WILL DOMINATE THE U.S. PROVIDER MARKET DURING THE FORECAST PERIOD (2016–2021) 112
 FIGURE 39 ANALYTICS SEGMENT TO WITNESS HIGHEST GROWTH IN THE U.S. SALES & MARKETING SERVICES OUTSOURCING MARKET DURING THE FORECAST PERIOD (2016–2021) 114
 FIGURE 40 CLAIMS ADJUDICATION SEGMENT TO WITNESS HIGHEST GROWTH IN THE EUROPEAN CLAIMS MANAGEMENT SERVICES OUTSOURCING MARKET DURING THE FORECAST PERIOD (2016–2021) 116
 FIGURE 41 MANUFACTURING TO CONTRIBUTE MORE THAN HALF THE EUROPEAN PHARMACEUTICAL SERVICES OUTSOURCING MARKET DURING THE FORECAST PERIOD (2016–2021) 117
 FIGURE 42 CLAIMS MANAGEMENT TO ACCOUNT FOR NEARLY HALF THE PAYER SERVICES OUTSOURCING MARKET IN THE REST OF THE WORLD REGION DURING THE FORECAST PERIOD (2016–2021) 119
 FIGURE 43 SALES & MARKETING TO WITNESS HIGHEST GROWTH IN THE NON-CLINICAL SERVICES OUTSOURCING MARKET IN THE REST OF THE WORLD REGION DURING THE FORECAST PERIOD (2016–2021) 122
 FIGURE 44 COMPANIES ADOPTED AGREEMENTS, PARTNERSHIPS, COLLABORATIONS, AND CONTRACTS AS THEIR KEY GROWTH STRATEGY BETWEEN 2013–2016 125
 FIGURE 45 BATTLE FOR MARKET SHARE: AGREEMENT, PARTNERSHIPS, COLLABORATIONS AND CONTRACTS—KEY GROWTH STRATEGIES ADOPTED BY PLAYERS IN THE HEALTHCARE BPO MARKET 126
 FIGURE 46 GEOGRAPHIC REVENUE MIX OF THE TOP FIVE MARKET PLAYERS 131
 FIGURE 47 COMPANY SNAPSHOT: COGNIZANT TECHNOLOGY SOLUTIONS CORPORATION 132
 FIGURE 48 COMPANY SNAPSHOT: INFOSYS BPO LIMITED 135
 FIGURE 49 COMPANY SNAPSHOT: ACCENTURE PLC 138
 FIGURE 50 COMPANY SNAPSHOT: XEROX CORPORATION 141
 FIGURE 51 COMPANY SNAPSHOT: TATA CONSULTANCY SERVICES LTD. 144
 FIGURE 52 COMPANY SNAPSHOT: ACCRETIVE HEALTH, INC. 147
 FIGURE 53 COMPANY SNAPSHOT: GENPACT LIMITED 149
 FIGURE 54 COMPANY SNAPSHOT: IBM CORPORATION 152
 FIGURE 55 COMPANY SNAPSHOT: QUINTILES TRANSNATIONAL HOLDINGS, INC. 154
 FIGURE 56 COMPANY SNAPSHOT: LONZA GROUP LTD. 157


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Published Date : Jun 2016
No. of Pages :171
Country :Global
Category :Healthcare
Publisher :MarketsandMarkets
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